2Nd Line Technician

Lloyd Recruitment - Epsom; Horley; On-site; GBP 45,000 - 52,000; Full time

Job summary

Join a dynamic team as a 2nd Line Technician and elevate your IT career! This role offers a unique opportunity to work in a close-knit service desk team, tackling complex support queries and engaging in meaningful IT projects. With a focus on career development, you'll thrive in a fast-paced environment that values your contributions. If you're ready to step up from 1st Line or expand your expertise, this is the perfect springboard for your future in IT. Enjoy competitive perks and a supportive workplace where your skills will shine.

Benefits

Performance-Based Bonus

Company Pension

Wellness perks (gym access)

Referral voucher up to 500

Qualifications

• 2-4 years of experience in an MSP or similar high-pressure IT environment.
• A sharp eye for detail and solid organisational skills.

Responsibilities

• Be a go-to problem solver for complex support queries.
• Work on meaningful IT projects and help onboard exciting new clients.

Skills

Windows Server

Active Directory

Virtualisation (Hyper-V, VMware)

Networking (switches, firewalls)

VDI platforms (Citrix, RDS)

Backup technologies (Veeam)

Customer focused mindset

Excellent communication skills

Job description

We're excited to be partnering once again with a long-standing and highly respected client, this time, to find a confident and driven 2nd Line Technician who's ready to take their career to new heights.

Why This Role Stands Out:

You won't be another number in a large support machine. You'll be a key part of a tight knit, 10 person service desk team, working hands-on with a variety of technologies across diverse customer environments.

This is more than just a helpdesk job, it's a springboard for your career in IT.

Whether you're stepping up from 1st Line or looking to further your career in 2nd Line, this is your opportunity to thrive in a fast-paced MSP where learning and career development are actively encouraged.

What You'll Be Doing:

• Be a go-to problem solver for complex support queries-via phone, email, and ticketing systems.
• Work on meaningful IT projects and help onboard exciting new clients.
• Build trusted relationships with users and customers through exceptional service and communication.

What You'll Bring:

• 2 - 4 years of experience in an MSP or similar high-pressure IT environment.
• A customer focused mind-set and excellent communication skills

Solid knowledge of:

• Windows Server & Active Directory
• Virtualisation (Hyper-V, VMware, Dell)
• Networking (switches, firewalls)
• VDI platforms (Citrix, RDS)
• Backup technologies (Veeam, off-site)
• A sharp eye for detail, solid organisational skills, and a proactive mindset.

Please Note: Individuals must have a driving licence and access to a vehicle

The Perks:

• Up to 45k DOE
• Performance-Based Bonus
• Company Pension
• Wellness perks, including access to gym facilities (on-site and local)

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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