2nd Line Support Technician in Bournemouth)

Rubicon Recruitment Group; Bournemouth; Hybrid; GBP 25,000 - 45,000; Full time

Job description

2nd Line Support Technician | Bournemouth | Competitive Salary + Benefits

Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you!

Rubicon's client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career.

Benefits:

1. Enhanced holiday allowance + Christmas Shutdown
2. Enhanced pension contributions (1-2% of salary)
3. Flexible working options and some remote working available
4. Enhanced Maternity, Paternity, and Adoption leave
5. Profit Sharing Programme
6. Cycle to Work scheme and free daily beverages
7. Retail discounts, financial planning services, and more!

Key Responsibilities:

1. Troubleshooting and resolving 1st and 2nd line IT support queries for users
2. Supporting users with hardware, software and network issues, including Microsoft and Mac OS
3. Managing user accounts and devices using Intune and ensuring security protocols are followed
4. Delivering IT training to users and troubleshooting system-related problems
5. Collaborating with the IT team on projects and escalations for advanced issues

Skills and Experience:

1. 3+ years in IT support with a strong background in 2nd line support
2. Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting
3. Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive)
4. Strong communication and customer service skills, particularly with VIP support
5. A proactive, calm, and patient approach, with a passion for teaching and continuous learning

If you're looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.