2nd Line Support Technician

Jago Consultants; Crawley Down; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading IT support firm in Crawley Down is seeking an experienced 2nd Line Support Technician to join their competitive environment. You will provide support services, requiring strong communication skills and a valid driving license for occasional client visits. Ideal candidates will have experience with Microsoft technologies and various IT support systems. This role offers a salary between £26,000 and £35,000 along with benefits such as holiday days and a pension scheme.

Benefits

20 days holiday plus bank holidays

Pension scheme (5% contribution from the company)

Company car for site visits

Qualifications

• Experience as 2nd Line Support Technician.
• Full UK driving license required.
• Background in Microsoft technologies preferred.

Responsibilities

• Provide IT support to clients in a competitive team environment.
• Demonstrate technical skills effectively.
• Occasional visits to client locations.

Skills

Excellent communication skills

Driving license

Microsoft 365

Windows OS Desktop and Server

Active Directory

TCP/IP

Routing

DNS

IP printing via Static IP

SSL Certificates

Virtual Servers (Hyper-V)

Remote Desktop Systems

Acronis Backup Software

Education

MD 100-101

MS 100-101

AZ 305

Job description

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2nd Line Support Technician, Crawley Down

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EU work permit required:

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Job Reference:

a723d9c60351

Job Views:

143

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

My Client is a leading specialist within the IT support industry and is currently looking for an experienced 2nd Line Support Technician. With over 17 years of experience, they are ranked among the top 5% accredited Microsoft business service partners globally. They offer a wide range of IT Support services to ensure the smooth operation of clients' IT infrastructure and systems.

You will be an experienced 2nd Line Support Technician based in Crawley, West Sussex, capable of demonstrating your skills from the outset in a competitive and friendly team environment. The successful candidate must have a full UK driving license, as occasional client visits will be required. If you have a background focused on Microsoft technologies, that would be a significant advantage.

Skills Required:

• Excellent communication skills, both verbal and written
• Driving license
• Microsoft 365
• Windows OS Desktop and Server
• Active Directory
• TCP/IP
• Routing
• DNS
• IP printing via Static IP
• SSL Certificates – Ordering, Installing & Maintaining
• Virtual Servers (Hyper-V)
• Virtual Apps & Desktops
• Updating Virtual Machines Manually
• Remote Desktop Systems
• Configuring Gateways
• Installing Licensing
• Configuring Network Objects & Rules
• Configuring RAID levels
• Managing Storage Pools
• Fibre Optic Technologies
• Backups: setting up, testing, troubleshooting, and recovery
• Acronis Backup Software
• Ability to work remotely

The following certifications would be advantageous:

• MD 100-101
• MS 100-101
• AZ 305

Working Hours: Monday to Friday, 8:30 am – 5:30 pm

Optional overtime available

Salary: £26,000 – £35,000 depending on experience

Benefits:

• 20 days holiday plus bank holidays
• Pension scheme (5% contribution from the company)
• Company car for site visits (if over 22 years old)