2Nd Line Support Engineer Technical/Field - M365, Sophos - Cornwall - £30,000 - £38,000

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen; England; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading IT recruitment firm is looking for a 2nd Line Technical/Field Support Engineer in Cornwall. This hands-on role offers the opportunity to deliver support in diverse Microsoft environments while engaging with clients directly. Ideal candidates have a background in UK MSP, experience with Microsoft 365, and a proactive customer service approach. This position also includes onsite visits and mentoring junior engineers.

Qualifications

• Background in UK MSP is essential.
• Experience with Windows OS and endpoint security.
• Strong customer service skills are required.

Responsibilities

• Deliver 2nd Line support via phone and onsite.
• Support Microsoft 365 environments.
• Visit client sites for setups and installations.

Skills

Experience with Microsoft 365 admin

Customer service mindset

Experience with Sophos

Experience with basic networking

Full UK driving licence

Tools

ConnectWise

Sophos

Job description

2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000

Are you ready to step into a role that is massively backed by training and development?

Do you want to be part of an established, growing MSP that will invest in your future?

Are you someone who thrives in a fast‑paced, client‑facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands‑on technical role with frequent client‑site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.

To apply

• You must have experience working for a UK IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required.
• You must also live in Cornwall or be prepared to relocate.

What you’ll be doing:

• Delivering 2nd Line support via phone, remote tools and onsite visits.
• Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams.
• Working with Sophos for endpoint and firewall security.
• Using ConnectWise as your central service desk platform.
• Visiting client sites 1‑2 days per week for setups, PC installs or firewall deployments.
• Supporting 1st Line colleagues and acting as a mentor for more junior engineers.
• Logging tickets, creating documentation, and contributing to the internal knowledge base.

What you’ll need:

• UK MSP background – essential.
• Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security.
• Familiarity with Sophos and ConnectWise (or similar tools).
• Strong customer service mindset – confident, friendly, and proactive.
• Full UK driving licence and happy to travel locally to customer sites.
• Eligible for BPSS clearance.

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, then this role is for you.

Call Tim Davey or apply online for a fast response.