2nd Line Support Engineer - Service Desk - Plymouth

Crimson Limited; Plymouth; On-site; GBP 27,000 - 33,000; Full time

Job summary

Une entreprise dynamique basée à Plymouth recherche un Ingénieur Support 2ème Ligne pour rejoindre son équipe de service géré. Le poste implique un soutien technique, la conformité aux politiques de sécurité, et une interaction avec une variété de technologies. C'est une excellente opportunité pour un professionnel IT cherchant à développer ses compétences dans un environnement dynamique et rapide.

Qualifications

• Expérience prouvée en support IT de 2ème ligne.
• Connaissance solide des technologies Microsoft 365 et des réseaux.
• Capacité d'obtenir une habilitation de sécurité.

Responsibilities

• Fournir un support technique de 2ème ligne sur divers systèmes.
• Assurer le soutien sur site pour un client de haute sécurité.
• Résoudre efficacement des problèmes techniques escaladés.

Skills

Support technique

Microsoft 365

Networking

Communication

Tools

Windows Server

Active Directory

Azure AD

Job description

2nd Line Support Engineer - Service Desk - Plymouth

On-site work

Full driving license is required for this role

Salary - £27,000 - £32,500 depending on experience

We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity for fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider.

In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.

Key Skills and Responsibilities:

1. Provide Second Line technical support across desktops, servers, networks, and cloud services.
2. Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
3. Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
4. Support Microsoft 365, Windows Server, and networking technologies.
5. Proven experience in Second Line IT Support.
6. Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
7. Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN).
8. Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
9. Excellent communication skills with the ability to engage professionally with clients.
10. A full driving licence (client site visits required).
11. Eligibility to obtain Security Clearance (SC level or higher).

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy.