2Nd Line Support Engineer - MDM

Akkodis; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in Milton Keynes is seeking a 2nd Line Support Engineer to manage configuration and support for mobile devices. The ideal candidate will have experience in mobile endpoint management and cloud technologies, with responsibilities including liaising with technical teams and incident management. This role offers development opportunities within an established team.

Qualifications

• Experience in a 2nd line support role.
• Working knowledge of mobile endpoint management and cloud technologies.
• Ability to manage incident queues and SLA compliance.

Responsibilities

• Oversee configuration and support of mobile devices.
• Liaise with 3rd line analysts and internal teams.
• Manage incident queues and ensure issue resolution.

Skills

Mobile Endpoint Management

Cloud Technologies

Technical Support

Incident Management

Tools

Workspace ONE Unified Endpoint Manager

Apple Business Manager

Entra ID

M365

Android Enterprise Manager

Samsung KNOX

iOS and Android operating systems

Job description

Overview

2nd Line Support Engineer - MDM. Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their market leading team. This is an exciting opportunity to join an established team who can provide you with development and training opportunities with exposure to emerging technologies.

Responsibilities

• You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.
• Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle.
• Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.

The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies.

Requirements

• Security (SC Clearance) or able to achieve.
• Proven experience in a 2nd line support mobile endpoint engineering role
• Workspace ONE Unified Endpoint Manager
• Apple Business Manager
• Entra ID
• M365
• Android Enterprise Manager
• Samsung KNOX
• iOS and Android mobile operating systems experience (configuration)
• Mobile Device Management through Organisation Groups

If you are looking for an exciting new challenge to join a leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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