2nd Line Support Engineer (M365) - Remote - Outside IR35

Supermercados Guanabara; Leeds; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software R&D company is seeking a contract 2nd Line Support Engineer to provide technical support across their European operations. This remote role involves day-to-day support, system troubleshooting, and participation in a major laptop reimaging project. Ideal candidates will have strong Microsoft 365 administration skills and the ability to work independently in a collaborative team environment.

Qualifications

• Strong experience in a 2nd Line Support role.
• Proven expertise in Microsoft 365 administration.
• Solid knowledge of Windows 10/11 and reimaging processes.

Responsibilities

• Providing 2nd line support across a Microsoft 365 and Windows environment.
• Administering and troubleshooting M365 back-end systems.
• Supporting Windows 10 to 11 reimaging activities.

Skills

Microsoft 365 administration

Windows 10/11 knowledge

Communication skills

Tools

Microsoft Intune

Job description

2nd Line Support Engineer (M365) - Remote - Outside IR35

Join to apply for the 2nd Line Support Engineer (M365) - Remote - Outside IR35 role at Supermercados Guanabara.

Job Title: 2nd Line Support Engineer (Contract)

Location: Remote

Contract Type: 2–3 Month Contract

Working Hours: 10am - 7pm

Day Rate: £250–£300 per day Outside IR35 (depending on experience)

Start Date: Wednesday/Thursday next week

The Opportunity

We're working with a fast-paced R&D software business looking to hire a contract 2nd Line Support Engineer to provide technical support across their European operations while they recruit permanent staff. With a major reimaging project scheduled and a busy summer ahead, this is a great short-term opportunity for a skilled support professional to make an immediate impact.

You will join a collaborative, technically capable team supporting a modern Microsoft environment.

The Role

You will be the primary contact for second-line issues, supporting technical teams and end users across Europe. Your responsibilities include day-to-day support, system troubleshooting, and contributing to a high-profile laptop reimaging project in July.

Key Responsibilities Include

• Providing 2nd line support across a Microsoft 365 and Windows environment
• Administering and troubleshooting M365 back-end systems
• Supporting Windows 10 to 11 reimaging activities
• Working with Microsoft Intune
• Managing support tickets and providing remote assistance
• Participating in a large-scale laptop refresh for 600 devices

The Person

We're seeking a proactive, personable support engineer with strong technical fundamentals and the confidence to work independently remotely.

Requirements

• Strong experience in a 2nd Line Support role
• Proven expertise in Microsoft 365 administration
• Solid knowledge of Windows 10/11 and reimaging processes
• Hands-on experience with Intune (preferred)
• Excellent communication skills in English
• Availability to work 10:00 AM – 7:00 PM IST to coordinate with global teams
• Your own laptop and reliable internet connection

Bonus

• French language skills

Additional Information

• Interviews are happening immediately
• Start date: Early next week
• Ramp-up expected early June
• Opportunity to assist in the handover to a future permanent hire