2nd Line Support Engineer - M365

InfraView Ltd; Coventry; On-site; GBP 30,000 - 36,000; Full time

Job summary

A growing managed service provider in Coventry is seeking a 2nd Line Support Engineer to deliver technical support across Microsoft 365 environments. You'll be engaging with customers, mentoring junior engineers, and have the opportunity for extensive training and career progression in a dynamic MSP environment. The ideal candidate should have a strong customer service mindset and experience with Microsoft technologies.

Benefits

Industry-leading training

Clear promotion routes

Strong team culture

Qualifications

• Experience with Microsoft 365 admin and Windows OS.
• Familiarity with endpoint security.
• Eligible for BPSS clearance.

Responsibilities

• Deliver 2nd Line support via phone and onsite visits.
• Support Microsoft 365 environments.
• Mentor 1st Line colleagues.

Skills

Customer service mindset

Experience with Microsoft 365

Basic networking

Endpoint security

Tools

Sophos

ConnectWise

Job description

2nd Line Support Engineer - M365
Coventry
£30,000 - £36,000

2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k

Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in a fast-paced, client-facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in the IT world.

What you’ll be doing:

Delivering 2nd Line support via phone, remote tools and onsite visits

Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams

Working with Sophos for endpoint and firewall security

Using ConnectWise as your central service desk platform

Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments

Supporting 1st Line colleagues and acting as a mentor for more junior engineers

Logging tickets, creating documentation, and contributing to the internal knowledge base

What you’ll need:

Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security

Familiarity with Sophos and ConnectWise (or similar tools)

Strong customer service mindset – confident, friendly, and proactive

Full UK driving licence and happy to travel locally to customer site

Eligible for BPSS clearance

What’s on offer:

Industry-leading training and full certification support – Microsoft, CompTIA, Sophos

Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles

Hands-on role with lots of variety – technical problem-solving, site work, customer engagement

Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.

2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k

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