2nd Line Support Engineer, Glasgow - OFFICE BASED

Net Talent; Glasgow; On-site; GBP 25,000 - 40,000; Full time

Job summary

A dynamic IT company is seeking a motivated 2nd Line Support Engineer in Glasgow. The role involves providing high-quality desktop support for over 800 users, troubleshooting various technical issues, and collaborating with the IT team in a fast-paced environment. Ideal candidates will have solid experience in support roles and strong knowledge of Microsoft 365.

Benefits

Ongoing training and career development

Collaborative and supportive IT team

Dynamic working environment

Qualifications

• Proven experience in a 2nd line support or desktop support role.
• Strong working knowledge of Microsoft 365.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to and resolve 2nd line technical support tickets (desktop and Microsoft 365).
• Provide day-to-day desktop support, hardware troubleshooting, and software installations.
• Manage and support Microsoft 365 applications and user access for a large user base.

Skills

Microsoft 365

Troubleshooting

WiFi Troubleshooting

Communication

Job description

Job Title: 2nd Line Support Engineer
Location: Glasgow (Office-based, 5 days per week)
Type: Full-Time | Permanent
Salary: Competitive, based on experience

Join Our IT Team – Support 800+ Users in a Fast-Paced Environment

We’re looking for a skilled and proactive 2nd Line Support Engineer to join our team in Glasgow, providing high-quality desktop support to over 800 users. This is an office-based role, ideal for someone with a solid support background who thrives in a hands-on environment.

You’ll play a key role in resolving support tickets, ensuring seamless user experiences, and helping maintain the overall health of our systems and networks.

Key Responsibilities:

• Respond to and resolve 2nd line technical support tickets (desktop and Microsoft 365)

• Provide day-to-day desktop support, hardware troubleshooting, and software installations

• Manage and support Microsoft 365 applications and user access for a large user base

• Support WiFi troubleshooting and connectivity issues

• Perform daily checks on backup systems and escalate anomalies as required

• Collaborate with the wider IT team to ensure smooth resolution of complex issues

• Maintain documentation and adhere to internal processes and SLAs

What We’re Looking For:

• Proven experience in a 2nd line support or desktop support role

• Strong working knowledge of Microsoft 365

• Confident troubleshooting desktop, printer, network, and hardware issues

• Experience supporting a high user-volume environment (800+ users)

• Familiarity with WiFi troubleshooting and common networking issues

• Advantageous: experience with backup monitoring and checks (e.g., Veeam, Datto, etc.)

• Excellent communication and problem-solving skills

• A team player who’s confident working in a busy, office-based environment

What We Offer:

• Opportunity to be part of a collaborative and supportive IT team

• Exposure to enterprise-level support and systems

• Ongoing training and career development

• A dynamic working environment in the heart of Glasgow