2nd Line Support Engineer - Cornwall

InfraView Ltd; Cambridge; On-site; GBP 30,000 - 36,000; Full time

Job summary

A growing MSP is looking for a 2nd Line Technical Engineer to deliver vital support across Microsoft 365 environments. This hands-on role will involve client-site visits and mentorship within a supportive team environment. The ideal candidate will have experience in Microsoft 365, Windows OS, and endpoint security, with opportunities for career progression through industry-leading training.

Benefits

Industry-leading training and certification support

Clear promotion route

Strong team culture

Qualifications

• Experience with Microsoft 365 admin and basic networking required.
• Strong customer service skills are essential.
• Full UK driving licence and eligible for BPSS clearance.

Responsibilities

• Deliver 2nd Line support via phone and onsite visits.
• Support Microsoft 365 environments and use ConnectWise.
• Mentor 1st Line colleagues.

Skills

Microsoft 365 admin

Windows OS

Basic networking

Endpoint security

Customer service mindset

Tools

Sophos

ConnectWise

Job description

2nd Line Technical Engineer – M365, Sophos – Cornwall - £30k - £36k

Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in a fast-paced, client-facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.

What you’ll be doing:

• Delivering 2nd Line support via phone, remote tools and onsite visits
• Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
• Working with Sophos for endpoint and firewall security
• Using ConnectWise as your central service desk platform
• Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
• Supporting 1st Line colleagues and acting as a mentor for more junior engineers
• Logging tickets, creating documentation, and contributing to the internal knowledge base

What you’ll need:

• Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
• Familiarity with Sophos and ConnectWise (or similar tools)
• Strong customer service mindset – confident, friendly, and proactive
• Full UK driving licence and happy to travel locally to customer site
• Eligible for BPSS clearance

What’s on offer:

• Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
• Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
• Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
• Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.

2nd Line Technical Engineer – M365, Sophos – Cornwall - £30k - £36k

The Cloud & IT Infrastructure space is constantly shifting. Get the latest job opportunities from top IT Solutions Providers delivered to your inbox before anyone else by registering with InfraView.