2nd Line support engineer - chance to become 3rd (plus training) Leeds REF 936

Interface Recruitment UK; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Leeds seeks a 2nd Line IT Support Engineer to provide high-quality technical service to clients across the UK. This role offers excellent growth opportunities to progress into more advanced positions, including 3rd Line support. Ideal candidates should have solid experience in IT support, problem-solving skills, and a dedication to customer satisfaction.

Benefits

Career development & opportunities

Mentoring opportunities

Flexible working from home

Company pension scheme

20 Days Holidays, plus bank holidays + Birthday off

Onsite parking

Use of company vehicles

Social events

Qualifications

• Experience in providing 1st/2nd Line IT support.
• Knowledge of Windows desktop and server operating systems.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide excellent customer service and remote/onsite support.
• Perform regular management tasks for Network and Active Directory.
• Be included in the 24/7 support rota to assist clients.

Skills

Customer service

Problem solving

Time management

Communication

Self-motivated

Technical documentation

Tools

Microsoft Windows

Microsoft Office

Windows Server

Active Directory

Microsoft Exchange Server

Office 365

Networking knowledge

Job description

2nd Line IT Support EngineerCompany salary and benefits

• Career development & opportunities
• -Microsoft qualifications
• -Mentoring opportunities
• -Performance reviews
• -Diverse community
• -Workplace culture
• -Flexible scheduling
• -Flexible working from home
• -Social events
• -Company pension scheme
• -Onsite parking
• -Overtime
• -Use of company vehicles
• -20 Days Holidays, plus bank holidays + Birthday off
• -Company laptop

As a result of continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3^rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide.What's involved?• Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24/7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all timesSkill requirements:• Experience in providing 1st/2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills – both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide root cause analysis• Technical documentation skills• Professional working attitudeKnowledge of:• Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange Server 2010 – 2016• Office 365• Networking knowledge covering LAN/vLAN/WAN technologies• AntiVirus software• Backup solutionsThis is a fantastic opportunity for a bright 2nd Line Support Engineer to join a growing team and progress in their career.We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch