2nd Line Support Engineer

Corriculo Ltd; Wednesbury; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a 2nd line Support Analyst to join their hybrid IT support team. The role involves providing technical support to over 1500 users and troubleshooting various IT issues. Ideal candidates should have experience with Office 365, Active Directory, and a strong problem-solving mindset. This is a great opportunity for those looking to advance their career in a dynamic environment.

Benefits

25 days holiday

Excellent bonus scheme – uncapped for high achievers

Qualifications

• Experience in 2nd line support.
• Familiarity with Office 365 and Azure.
• Knowledge of Active Directory and Group Policy.

Responsibilities

• Provide 2nd line technical support to over 1500 users.
• Troubleshoot desktop, server, and network issues.
• Support across more than 50 sites.

Skills

2nd line support experience

Office 365

Active Directory

Basic networking

ITIL

VOIP

ServiceNow

Job description

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256

We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a new challenge, or a 1st/2nd Line Engineer ready to take the next step in their career.

The Support Engineer Role

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK. Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server, and network issues. This is a varied position suitable for a dynamic 2nd line Support Engineer who enjoys getting involved!

The Company

This industry giant delivers exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With a focus on passion and innovation, they empower businesses through cutting-edge technology solutions.

Benefits

• 25 days holiday
• Excellent bonus scheme – uncapped for high achievers

What’s required of the Support Engineer?

We’re looking for a bright, inquisitive, technically minded Support Analyst. You don’t need to know everything, but you should be willing to use your initiative to solve problems when you don’t know the answer. Ideally, you might have experience including:

• 2nd line support experience
• Office 365 and Azure
• Active Directory, including Group Policy
• Basic networking experience
• Experience with ITIL, VOIP, or ServiceNow would be a plus!

I want to do that!

If you’re looking for a new challenge and interested in helping establish a new IT support team and site, this is an excellent opportunity. Please send your CV today for immediate consideration.

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid

Corriculo Ltd acts as an employment agency and an employment business. #INDSUP #ChannelB #MR