2Nd Line Support Engineer

Austin Fraser; Waterlooville; On-site; GBP 30,000; Full time

Job summary

A family-run IT & Cyber Security company in Waterlooville is seeking a 2nd Line Support Engineer to enhance their team. This position is ideal for someone eager to learn and progress within the company, offering on-the-job training and a clear career pathway to a 3rd Line Support Engineer role.

Benefits

28 days holiday including bank holidays

Growth pathway to 3rd Line Engineer

Qualifications

• Confident in taking ownership of escalated support requests.
• Strong communicator and calm under pressure.
• Process-oriented and dependable.

Responsibilities

• Assist in the growth of the IT & Cyber Security company.
• Support clients with escalated requests and technical issues.
• Gain experience in project delivery and migrations.

Skills

Troubleshooting issues in Microsoft 365

Networking fundamentals

Scripting and automation

Job description

Bennett and Game are partnering with a family run IT & Cyber Security company actively looking to take on a 2nd Line Support Engineer to assist in the growth within their business based in Waterlooville.

This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into a 3rd Line Support Engineer role.

2nd Line Support Engineer Job Overview

This role is a blend of responsibility and growth. You'll already be confident in:

• Taking ownership of escalated support requests
• Communicating clearly with clients
• Troubleshooting issues in Microsoft 365, Windows, and networking environments

You'll be building experience in:

• Project delivery and migrations
• Azure AD and cloud-first environments
• Security standards and best practices
• Scripting and automation

2nd Line Support Engineer Job Requirements

• Positive attitude and hunger to improve
• Calm under pressure
• Strong communicator
• Process-oriented and dependable
• Networking fundamentals (Ubiquiti, Mikrotik desirable)
• VoIP and 3CX knowledge - Highly Desirable
• Knowledge of Windows Server environments - Highly Desirable

2nd Line Support Engineer Salary & Benefits

• Circa 30k salary DOE
• Monday - Friday (office hours)
• 28 days holiday (inclusive of bank holidays)
• Growth pathway to 3rd Line Engineer

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.