2nd Line Support Engineer

Jago Consultants; Sunderland; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A professional IT support company is seeking an experienced 2nd line support engineer. The role includes resolving IT issues, managing support queries, and ensuring detailed documentation of customer interactions. The ideal candidate will have a strong background in IT support, network knowledge, and be DBS checked for on-site engagements. This position offers 25 days of holiday and a pension scheme.

Benefits

25 days holiday including bank holiday

Pension Scheme

Company events

Pool car available for trips

Udemy business account for upskilling

Qualifications

• Experience in an IT support role is mandatory.
• Good understanding of networking essentials required.
• Will need to be DBS checked for on-site work.

Responsibilities

• Resolve IT support issues in a pressurised environment.
• Manage and prioritise IT support queries effectively.
• Ensure customer support issues are logged accurately.

Skills

IT support experience

Good network knowledge

Active Directory

VoIP Technologies

Tools

Office 365

Windows Server

Job description

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2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.

They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.

Position Overview

• Resolving IT support issues with a pressurised environment
• Managing work queues and prioritising IT support queries
• Ensuring customers support issues are logged and recorded with sufficient detail
• Troubleshooting / network connectivity
• 50% office based, 50% on-site
• Install, upgrade, support and troubleshoot IT Hardware
• Will need to be DBS checked

Position Requirements

• Experience in an IT support role
• Active Directory
• VoIP Technologies
• WordPress, HTLM and CSS is desirable
• Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
• Knowledge of Office 365 & servers
• Knowledge of networking and virtualisation
• Full UK clean driving license

Position Remuneration

• Monday to Friday 9am – 17:00pm
• 25 days holiday including bank holiday (extra day off each year of service)
• Pension Scheme
• Company events
• Pool car available for any trips
• Udemy business account / upskill & courses regularly