2Nd Line Support Engineer

Tech23 Recruitment Ltd; Southend-on-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT recruitment agency is seeking a dedicated 2nd Line Support Engineer in Southend-on-Sea. The role involves providing excellent customer service, resolving technical issues, and maintaining IT systems including Microsoft 365 and Active Directory. Ideal candidates will be passionate about technology and eager to grow in their careers within a fast-paced team. This position offers a permanent contract with a focus on professional development.

Qualifications

• Experienced IT professional with strong 2nd line support skills.
• Ability to work efficiently under pressure.
• Passion for technology and career development.

Responsibilities

• Resolve issues and ensure seamless IT operations.
• Provide professional support to customers.
• Collaborate with team members on Service Desk tickets.
• Maintain and administer Microsoft 365 and Active Directory.
• Support Windows 10 and 11 systems.
• Manage IP networking tasks.
• Utilise Hyper-V and VMware tools.
• Administer Exchange Server for email systems.
• Use Service Desk ticketing systems effectively.

Skills

2nd line IT support

Customer service

Microsoft 365

Active Directory

Windows 10 and 11 support

IP networking

Hyper-V

VMware

Exchange Server

Service Desk systems

Job description

Are you an experienced IT professional looking to elevate your career in a dynamic and supportive environment? I'm working with a leading business in Southend that requires a dedicated 2nd Line Support Engineer to join their team, on a permanent basis.

This role offers a chance to apply your technical expertise, but also provides a pathway for significant career growth and skill enhancement.

The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for individuals who thrive in fast-paced settings and are eager to take on new challenges.

Key Responsibilities:

• Provide 2nd line IT support: Resolve issues and ensure seamless IT operations.
• Customer Engagement: Offer professional and effective support to customers.
• Team Collaboration: Work with team members to manage and resolve Service Desk tickets.
• System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory.
• Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and secure.
• IP Networking: Manage tasks including DNS and DHCP configurations.
• Virtualisation Tools: Utilise Hyper-V and VMware.
• Email Systems: Administer Exchange Server to maintain robust email communication systems.
• Service Desk Systems: Competence in using Service Desk ticketing systems.

This role is an excellent fit for an IT professional who is passionate about technology and eager to develop their career