2nd Line Support Engineer

Connexa; Manchester; Remote; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line Support Engineer to enhance their IT team. In this role, you will provide advanced technical support in Microsoft-centric environments, troubleshoot complex issues, and ensure seamless operation of IT systems. Your expertise will be crucial in managing user accounts, software installations, and cybersecurity policies, while maintaining high standards of customer service. This is an exciting opportunity for proactive individuals looking to thrive in a dynamic IT environment. If you are ready to elevate your career and make a significant impact, this position is for you.

Qualifications

• 5+ years of experience in IT support roles focusing on Microsoft environments.
• Strong knowledge of Microsoft 365 suite and Azure Cloud Services.

Responsibilities

• Diagnose and troubleshoot hardware, software, and network problems.
• Manage user accounts and enforce cybersecurity policies.

Skills

IT Support

Microsoft 365

Azure Cloud Services

Problem-Solving

Communication Skills

Customer Service Orientation

Tools

Active Directory

Office 365

Microsoft Office

Antivirus Software

Job description

About The Role

We are looking for an experienced, customer-focused 2nd Line Support Engineer to join our clients IT team. You will be responsible for providing advanced technical support, focusing on Microsoft-centric environments, troubleshooting complex IT issues, and ensuring the smooth operation of IT systems.

Key Responsibilities

1. Diagnose and troubleshoot hardware, software, and network connectivity problems.
2. Resolve technical issues efficiently and escalate complex problems to the appropriate IT personnel when necessary.
3. Assist with software installations, upgrades, and patch management, including Microsoft Office and antivirus software.
4. Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, Group Policies and other relevant systems.
5. Maintain detailed documentation of support tickets, troubleshooting steps, and resolutions in the helpdesk system.
6. Monitoring and enforcing cybersecurity policies, including user access controls and data protection.
7. Managing day-to-day operational tasks independently from home.

Required Skills & Experience

1. At least 5 years of experience in an IT support role.
2. Strong knowledge of Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online).
3. Experience of Azure Cloud Services (Azure AD, Azure Backup).
4. Ability to support remote users, and Mac & Windows environments.
5. Excellent problem-solving skills with a detail-oriented mindset.
6. Excellent communication skills and clear documentation practices.
7. A customer service-oriented approach to IT support.

My client welcomes applications from proactive, customer-focused Engineers, looking for their next challenge in a thriving IT environment.

If you're ready to take the next step in your IT Engineer career, apply today!

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.