2nd Line Support Engineer

JR United Kingdom; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK is seeking an experienced 2nd Line Engineer for a two-month contract starting ASAP. The role involves providing 2nd line support for Microsoft solutions, managing devices, and ensuring seamless customer service. Ideal candidates will have strong experience with both Microsoft and Apple platforms, alongside excellent customer service skills.

Qualifications

• Experience supporting Windows 10/11, M365, AD, Azure.
• Support for Apple macOS & iOS devices.
• Familiarity with ITSM tools.

Responsibilities

• Provide 2nd line support for various Microsoft solutions.
• Manage device administration and stock control.
• Update and maintain the Asset Management system.

Skills

Customer service skills

2nd line support

Networking fundamentals

Desktop virtualisation technologies

Job description

Social network you want to login/join with:

London | 2 Months | Start ASAP | DBS | Inside IR35

We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions.

Role Responsibilities:

• 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc.
• Support Apple macOS & iOS devices, ensuring seamless integration.
• MDM Administration, Device management and stock control
• Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware).
• Updating the Asset Management system
• Management of Customer Endpoint protection
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Experience in supporting Apple MacOS / Ios and MS Windows
• Familiarity with an ITSM tool

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.