2nd Line Support Engineer

00139 LEIDOS INNOVATIONS UK LTD.; Huntingdon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in Huntingdon is seeking a passionate 2nd Line Support Engineer to provide both project-based and operational support. The ideal candidate will have extensive knowledge of Linux and Windows environments, proficiency in virtualized systems, and excellent documentation skills. Join their dynamic team and enjoy comprehensive benefits including a flexible working arrangement.

Benefits

Contributory pension

Private medical insurance

33 days of leave

Flexible benefits

Dynamic working arrangements

Qualifications

• Extensive knowledge of various technologies
• Experience with complex incident resolution
• Excellent communication and technical documentation skills

Responsibilities

• Ensure compliance with project milestones, KPIs, and SLAs
• Engage effectively with customers and colleagues
• Create and maintain technical documentation

Skills

Virtualized Environments (VMware, Hyper-V)

Windows Server environments (2008-2022)

Linux system administration (Ubuntu / CentOS)

Networking technologies (TCP/IP)

Microsoft technologies (SharePoint, SQL, PowerShell)

Knowledge of SAN storage technologies

ITIL Foundation certification

Helpdesk ticketing systems

Job description

2nd Line Support Engineer

Security Clearance Required - DV ('Developed Vetting')
Location: 80% On-Site in Huntingdon, UK

UNLEASH YOUR POTENTIAL

We are seeking a passionate individual with a background in infrastructure and operational support services. The ideal candidate will be self-motivated, capable of working independently to meet daily objectives, and able to deliver significant results on projects or operational tasks. Responsibilities include ensuring compliance with project milestones, KPIs, and SLAs, engaging effectively with customers and colleagues, and applying an analytical approach to technical challenges.

Are you ready for your next career challenge?

The preferred candidate will have extensive knowledge of various technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including AD, DNS, DHCP), virtualization (Hyper-V), Microsoft Stack (SharePoint, SQL Server, Skype for Business / Teams), networking, and storage.

Your Role and Responsibilities

This role offers exposure to both project-based and operational support activities, including remote and on-site support, as well as out-of-hours on-call support. You will contribute to creating and maintaining technical documentation to support project and operational activities.

Skills and Knowledge

• Excellent knowledge of Virtualized Environments such as VMware and Hyper-V; VMware Horizon experience is an advantage.
• Strong expertise in Windows Server environments (2008-2022), Windows 10 & 11, AD, DNS, DHCP, and GPO.
• Proficiency in Linux system administration (Ubuntu / CentOS).
• Good understanding of TCP/IP, networking technologies, load balancing, and firewalls.
• Familiarity with Microsoft technologies such as SharePoint, Skype for Business / Teams, MS SQL, System Center, Office365, SCCM, SCOM, Power BI, MS Exchange, and CLI tools like PowerShell.
• Knowledge of SAN storage technologies and 2-factor authentication.
• Experience with scripting and ownership of complex incident resolution.
• Excellent communication and technical documentation skills.
• Experience with helpdesk ticketing systems.
• ITIL Foundation certification or higher.

Join Us

Share your CV and begin a rewarding career with Leidos, where we value customer success, teamwork, and making a difference. We offer comprehensive benefits including a contributory pension, private medical insurance, 33 days of leave, flexible benefits, and dynamic working arrangements. We are committed to diversity and inclusion, welcoming applications from all communities and providing reasonable adjustments during the application process.

About Leidos

Leidos UK & Europe is dedicated to making the world safer, healthier, and more efficient through innovative technology, engineering, and science. Our work spans defense, healthcare, government, safety, security, and transportation sectors, addressing complex challenges with cutting-edge solutions.

What Sets Us Apart

• Purpose: Use your passion to help keep people safe through technology, AI, cybersecurity, and solutions.
• Collaboration: Enjoy flexible working options with the tools and support to succeed.
• People: We invest in your growth through training, career development, and opportunities to inspire others.