2nd Line Support Engineer

CBSbutler Ltd.; Fareham; On-site; GBP 32,000; Full time

Job summary

A reputable IT Systems Integrator is looking for a 2nd Line Engineer based in Fareham. This training role focuses on developing skills in IT support while providing customer-facing service. Candidates should possess an understanding of IT, Windows 10, and team collaboration abilities. The position comes with full training and a competitive salary package including bonuses.

Qualifications

• Understanding of IT support and infrastructure.
• Willingness to learn and progress current knowledge/skills.
• Knowledge of backup systems and processes.

Responsibilities

• Enhance skills in service support and provision of equipment.
• Respond to service desk support calls within SLA timescales.
• Investigate, diagnose and fix IT related incidents.

Skills

Team working

Windows 10

IT support

Tools

Microsoft SCCM

Microsoft Server 2016/2019

Active Directory

Hyper-V

VMWare

Job description

Job title: 2nd Line Engineer

Location: Fareham

Salary: £32k plus 3% bonus

Candidates must be willing and eligible to go through SC security clearance for this role.

Job description:

We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. The role is for a client of mine who are a leading IT Systems Integrator operating within the UK defence sector.

Responsibilities:

• This is a training role that will enhance skills of a talented technician in service support and provision of equipment in support of training personnel to include provision, recording of solutions and providing repairs and continued service.
• We are looking for keen candidates with knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate.
• The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers and corporate partners.

Our Hours of support are 0700 - 1630 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours. Example shift pattern will be 0700-1500 & 0800-1630 Monday to Friday. Candidates will need to hold a full UK manual driving license.

Your experience

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

• Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
• Investigate, diagnose and fix IT related incidents.
• Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
• Produce and maintain records, procedures and other documentation related to the IS Service

Knowledge:

• Microsoft Server 2016/2019
• Active Directory
• Backup systems and processes
• Hyper-V / VMWare
• SCCM
• Group Policy Knowledge

If you are interested in this role or wish to apply, please feel free to reply to this advert or call me on 01737 821029.