2nd Line Support Engineer

TieTalent; Fareham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT systems integrator is seeking a 2nd Line Engineer in Fareham. This role focuses on enhancing the skills of technicians in service support, requiring knowledge of IT and device repair. Candidates must possess team-working abilities and communicate effectively with customers. Training will be provided. Salary is £32k plus a 3% bonus.

Qualifications

• Candidates must undergo SC security clearance for this role.
• Some limited experience with Desktop support is desirable.
• Candidates need a full UK manual driving license.

Responsibilities

• Respond to service desk support calls within SLA.
• Deploy images and software to workstations.
• Investigate, diagnose, and resolve IT incidents.

Skills

Understanding of IT support and infrastructure

Team working skills

Willingness to learn and develop current skills

Tools

Microsoft SCCM

Microsoft Server 2016/2019

Active Directory

Hyper-V

VMWare

Group Policy

Job description

About

Job title: 2nd Line Engineer

Location: Fareham

Salary: £32k plus 3% bonus

Candidates must be willing and eligible to go through SC security clearance for this role.

Job description

We are looking for suitable candidates with an understanding of support services who are interested in building upon their current knowledge to progress a career in IT. The role is for a client of mine, a leading IT Systems Integrator operating within the UK defence sector.

Responsibilities

This is a training role that will enhance the skills of a talented technician in service support and equipment provision, supporting training personnel, including provision, recording solutions, and providing repairs and continued service.

We are seeking keen candidates with knowledge of IT, devices, and an understanding of Windows 10 and device repair. Some limited experience with Desktop support is desirable, but training in all aspects will be provided for the right candidate.

The role is customer-facing, so the most important attributes are the ability to work within a team and to communicate effectively with customers and corporate partners.

Support hours are (Apply online only) per week on a split shift, rotated weekly as directed by the team lead, covering 37 hours. Example shift pattern will be (Apply online only) & (Apply online only), Monday to Friday.

Candidates will need to hold a full UK manual driving license.

Experience and Skills

• Understanding of IT support and infrastructure
• Team working skills
• Willingness to learn and develop current skills

Tasks

• Respond to and complete service desk support calls within SLA and according to Fujitsu procedures
• Deploy images and software to workstations using Microsoft SCCM or current deployment tools
• Investigate, diagnose, and resolve IT incidents
• Research, develop, and implement workarounds, fixes, RFCs, and new technology
• Maintain records, procedures, and documentation related to IS services

Knowledge

• Microsoft Server 2016/2019
• Active Directory
• Backup systems and processes
• Hyper-V / VMWare
• SCCM
• Group Policy

Nice-to-have skills

• Active Directory
• Hyper-V
• VMWare

Work experience

• System Engineer
• Desktop Support
• Systems Administrator

Languages

• English

To apply or for more information, please reply to this advert or call me on (phone number removed).