2nd Line Support Engineer

TN United Kingdom; England; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic 2nd Line Support Engineer to join their team in Hertfordshire. This role offers a unique opportunity to engage directly with clients, providing essential support for IT service contracts. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional problem-solving skills and a strong technical mindset. With a commitment to professional development, the company provides excellent training and certifications, ensuring you can grow your skills and advance your career. If you're looking for a long-term position with a reputable Managed Service Provider, this is the perfect opportunity for you.

Benefits

Paid Training

Certifications

Holidays

Pension

Qualifications

• Strong technical mindset and intuition to solve complex issues.
• Ability to maintain composure during stressful troubleshooting.

Responsibilities

• Serve as the primary point of contact for clients.
• Offer valuable support for IT service contracts.

Skills

2nd Line Support

Technical Problem Solving

Client Communication

Education

Relevant IT Certifications

Tools

Microsoft Solutions

Job description

2nd Line Support Engineer, Hertfordshire

Client: Tsr Select

Location: Hertfordshire, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 7b5b74ea3da3

Job Views: 9

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Our client seeks a dynamic and driven 2nd Line Support Engineer who embodies enthusiasm, motivation, and a polished professional demeanor.

The ideal candidate should have a keen interest in securing a long-term, permanent position within a reputable and thriving Managed Service Provider (MSP).

In this role, as a 2nd Line Support Engineer, you will serve as the primary point of contact for clients, offering valuable support for IT service contracts. The role requires a strong technical mindset and intuition to solve complex technical problems and maintain composure during highly stressful troubleshooting situations, while effectively communicating with client stakeholders and directors.

Our client is a Microsoft Solutions Partner and offers excellent, paid training and certifications to help you grow in your career. Salary circa £35,000-40,000. Benefits include holidays, pension, and other perks.

Company: Managed Service Provider

Location: Borehamwood, Hertfordshire (with 1 day of work from home per week)