2nd Line Support Engineer

Claritas Solutions Ltd; Chippenham; Hybrid; GBP 35,000; Full time

Job summary

An established industry player is seeking a dedicated 2nd Line Engineer to join their dynamic team. This role offers the chance to tackle a variety of technical challenges while providing exceptional support to a diverse client base. With a strong emphasis on career progression and training, you will thrive in an environment that values collaboration and innovation. Enjoy the flexibility of hybrid working while being part of a close-knit team that fosters a family-like culture. If you're passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Benefits

25 days holiday

Private health schemes

Charity work opportunities

Comprehensive Training Support

Qualifications

• Passion for troubleshooting and finding solutions in dynamic environments.
• Strong foundation in 365 Admin, Teams, PowerShell, and Active Directory.

Responsibilities

• Troubleshoot and resolve technical issues for over 300 clients.
• Manage around 25 tickets per day while ensuring excellent service.

Skills

Troubleshooting

Communication Skills

Logical Thinking

Collaboration

365 Admin

PowerShell

Active Directory

Network Troubleshooting

Education

Full UK Driving License

Tools

Windows Server

Azure

Remote Desktop Services

Exchange Admin

SharePoint

Mac Troubleshooting

Job description

Are you a tech enthusiast ready to dive deep into problem-solving and customer-focused support? Do you thrive in dynamic environments where every day presents a new challenge? If so, this might just be the opportunity for you!

Our client has been at the forefront of IT innovation for over 20 years, delivering cutting-edge connectivity and end-to-end IT solutions to businesses, big and small. Their passion is simple – make IT easier and more efficient, so companies can grow with confidence.

About the role

As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams. You’ll be troubleshooting, resolving, and supporting an array of technical issues for over 300 clients, with a busy service desk handling 250+ tickets per day.

Here’s where you’ll make an impact:

1. Collaborate and resolve: Work with a close-knit team of problem-solvers who are dedicated to giving clients the best possible service.
2. Challenge yourself: Take responsibility for managing around 25 tickets per day, applying your logical thinking and technical expertise to deliver solutions efficiently.
3. Grow and develop: With a strong emphasis on progression, the team offers fantastic opportunities for training and development.

A culture you’ll love

You’ll be joining a team that feels like family. There’s plenty of friendly banter, and though most of the team works remotely, they come together for team drop-in sessions and regular meetups in Chippenham or London. The team’s flexible, hybrid approach to working means there’s always someone to support you, no matter where you are.

What we're looking for:

• A logical thinker with a passion for troubleshooting and finding solutions.
• Excellent communication skills and the ability to explain complex concepts clearly.
• Eager to learn, adapt, and thrive in a fast-paced, dynamic environment.
• Collaborative, supportive, and ready to contribute to our positive team culture.
• A strong foundation in 365 Admin, Teams, PowerShell, Active Directory.
• Experience in Windows Server, Azure and remote desktop services, Exchange admin.
• Basic knowledge of network troubleshooting.
• A full, clean UK driving license is essential for this role as the office is in Chippenham and occasional client visits may be required. Our client is happy to accommodate those willing to obtain their license within the probationary period.
• Bonus points if you have skills in SharePoint and Mac troubleshooting.

Why you should join

• Up to £35k salary + comprehensive benefits (25 days holiday, private health schemes, charity work opportunities, and more).
• Hybrid working – 2 days in the office per week
• Real career progression – grow with a company that invests in its people. With plenty of success stories and ongoing training, team members stay for years.
• Comprehensive Training Support - with a new training academy soon to be launched, the company offers paid training and exams to support your growth.

Apply Today!

Apply today and join a company where your skills and passion will make a real impact!

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.