2nd Line Support Engineer

TN United Kingdom; Basingstoke; On-site; GBP 22,000 - 32,000; Full time

Job summary

A leading solutions-based company is seeking a 2nd Line Support Engineer for their Basingstoke office. The role involves installing IT solutions, providing support to hotels, and requires experience in desktop support and a full UK driving license. With a salary range of £22,000 to £32,000, this position offers a positive working environment and opportunities for professional growth.

Benefits

28 days holiday including bank holidays

Pension scheme

Positive working environment

Qualifications

• 2-3 years in a similar role.
• Full UK Driving License required.
• Experience with various IT systems is a plus.

Responsibilities

• Installing and implementing IT solutions and services.
• Providing proactive and reactive IT assistance.
• Logging and resolving IT issues within SLA.

Skills

Active Directory

Windows Operating Systems

Networking/LAN

Flexibility

Tools

vSphere

ESXi

Office 365

Mitel

3CX

Hotel PMS

POS Systems

Job description

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2nd Line Support Engineer

Our client is a solutions-based company that focuses on delivering the correct technical solutions for their clients, integrating into their business and future operations. They provide IT services to over 180 hotels across the UK. Their offerings include IT Support, CCTV, Wi-Fi, Phone systems, and more.

They are seeking an experienced 2nd Line Support Engineer to join their head office in Basingstoke. The ideal candidate will have experience in general IT desktop support and hold a full UK driving license.

Position Overview

1. Installing and implementing IT solutions and services
2. Providing proactive and reactive IT assistance, both remotely and onsite at hotels
3. Creating internal and customer documentation as needed
4. Liaising with customers and suppliers, escalating issues appropriately
5. Logging and resolving IT issues within SLA
6. Conducting onsite visits in the South and London areas
7. Participating in out-of-hours IT support on a rota basis for critical issues

Position Requirements

• Full UK Driving License
• Experience with Active Directory
• Knowledge of Windows Operating Systems
• 2-3 years in a similar role
• Experience with vSphere, ESXi, Office 365, networking/LAN, Mitel, 3CX, Hotel PMS & POS Systems (not essential)
• Flexibility

Position Remuneration

• Monday to Friday, 9:00am – 6:00pm, with an hour lunch
• Office-based, with travel to customer sites as needed
• Salary: £22,000 – £32,000 DOE
• 28 days holiday including bank holidays
• Pension scheme
• Positive, rewarding, and enjoyable working environment