2Nd Line Support Analyst

Intec Select Ltd; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology service provider in the United Kingdom is looking for an experienced 2nd Line Support Analyst to join their IT team. This role involves maintaining and improving IT systems across various platforms and providing on-site support for construction projects. Ideal candidates will have hands-on experience with IT service roles, exposure to Azure, and the ability to communicate effectively. A valid UK driving license is required.

Qualifications

• Hands-on experience in an IT support/service role.
• Exposure to Exchange 365, Mimecast, Azure is beneficial.
• Full UK driving license and own car are required.
• Strong knowledge of MS Office.
• Right to work in the UK.

Responsibilities

• Provide first and second line IT support for hardware and software.
• Manage and escalate issues to third line support or suppliers.
• Support specialist systems and maintain IT documentation.
• Travel to sites to ensure smooth IT service.
• Assist with site setups and network infrastructure.

Skills

IT support/service role experience

Knowledge of Exchange 365

Customer service skills

Communication skills

Problem-solving ability

Tools

AutoCAD

Bluebeam

Asta Powerproject

Leica tools

MS Office (including Access and SharePoint)

Job description

2nd Line Support Analyst

Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team?

About the Role

As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud.

This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly.

Key Responsibilities

• Provide 1st and 2nd line IT support for hardware, software, and applications.
• Manage and escalate issues to 3rd line support or external suppliers where required.
• Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia.
• Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR).
• Assist with site setups, network infrastructure, and mobile phone provisioning.
• Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools.
• Travel to sites (minimum one day per week) to provide and maintain IT services.

What We're Looking For

• Hands on experience within an IT support/service role.
• Hands on exposure to Exchange 365, Mimecast, Azure would be great
• Strong working knowledge of MS Office, including Access and SharePoint.
• A problem-solver with excellent customer service skills.
• A confident communicator who enjoys working as part of a team.
• Full UK driving licence (manual) and own car.
• Right to work in the UK