2nd Line Service Desk Support Engineer

Edwards & Pearce; Hull and East Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading IT service provider in East Riding seeks experienced 2nd Line Support Engineers. The role involves resolving IT issues, managing network systems, and providing desktop support. Ideal candidates will possess strong analytical skills and a commitment to excellent customer service.

Benefits

Company Pension

Laptop

Mobile

On-site parking

Qualifications

• Previous experience in a similar role providing application and network support.
• Strong analytical and troubleshooting skills.
• Experience with network protocols and security.

Responsibilities

• Resolving day-to-day IT issues and troubleshooting.
• Maintaining and monitoring a range of software and equipment.
• Configuring and supporting client hardware and software.

Skills

Network connectivity

Network security devices

Troubleshooting skills

Analytical skills

Customer service skills

Job description

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.

THE ROLE:
You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions.

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
Liaising with Support to get issues fixed.
Configuring, installing and supporting any client hardware and software.
Configuring, installing required devices.
Processing new and leaver accounts.
Managing, assessing, and reporting on project activities to meet deadlines.
Focus on solving customers problems, striving to understand their needs.

THE CANDIDATE:
Previous experience in a similar role with a good level of application and network support.
Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
Robust troubleshooting and strong analytical skills.
High degree of personal integrity with a commitment to confidentiality.
Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player.
Strong attention to detail is required.

THE BENEFITS:
Company Pension, Laptop, Mobile, On-site parking

THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.