2nd Line Service Desk Engineer – Weekend On-Site Support

Tottenham Hotspur Football Club

Enfield

Hybrid

GBP 32,000 - 42,000

Full time

3 days ago

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Job summary

Tottenham Hotspur Football Club is seeking a 2nd Line Service Desk Engineer to support Football Operations across our technology estate. The role blends hands-on technical work with customer-focused service delivery in a fast-paced environment.

You will join the Technology Department, delivering advanced support with a hybrid pattern and dedicated on-site weekend coverage at our Training Centre, while remaining days rotate across facilities. A strong ITIL mindset and teamwork are essential.

Qualifications

Proven 2nd Line Support Engineer experience in a fast-paced service-led environment.
Strong troubleshooting across Windows, macOS and Microsoft 365.
Hands-on Apple device support in an enterprise setting (Mac, iPhone, iPad).
Experience with Jamf Pro for deployment, config and software management.
Knowledge of HaloITSM and ITIL principles for incident and request management.
Experience maintaining CMDB and asset lifecycle tracking.
Exposure to cloud technologies and monitoring platforms.
Effective communication with stakeholders at all levels.

Responsibilities

Provide advanced technical support across Tottenham Hotspur's technology estate, with a focus on Football Operations.
Diagnose, troubleshoot and resolve issues while collaborating with the Technology Department.
Prioritise and manage incidents and service requests based on business impact.