2nd Line Service Desk Engineer

TN United Kingdom; Sandiacre; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line Service Desk Engineer to enhance their dynamic team. This role is perfect for those passionate about IT and customer service, as you'll be the expert handling escalated technical issues. You'll efficiently manage cases, utilize monitoring software, and ensure swift resolutions for clients' IT systems. With hybrid working options and a range of benefits, including generous annual leave and professional development opportunities, this position offers a fantastic chance to advance your IT career while enjoying a supportive work environment.

Benefits

Hybrid Working Options

25 Days Annual Leave

Learning & Development

Cycle to Work Scheme

Enhanced Family Leave

Celebration Day

Salary Sacrifice Pension

2 Paid Volunteer Days

Social Events & Competitions

Discount & Cashback Scheme

Qualifications

• Experience in IT helpdesk support and managing technical issues.
• Strong knowledge of various IT systems is essential.

Responsibilities

• Manage technical cases and keep clients updated on progress.
• Use monitoring software to oversee clients' IT systems.

Skills

IT Helpdesk Support

Technical Issue Management

Monitoring Software

Customer Service

Education

GCSEs in Maths

GCSEs in English

Job description

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2nd Line Service Desk Engineer, Sandiacre

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Client:

Air IT

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

970fad771711

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. In this role, you'll be the go-to expert for escalated technical issues, ensuring our clients’ IT systems run smoothly.

What You’ll Do:

• Efficiently manage technical cases and keep clients updated.
• Oversee the progress of technical issues handled by the team.
• Use monitoring software to keep a close eye on clients’ IT systems.
• Escalate issues promptly when necessary to ensure quick resolutions.

About You:

• Previous experience in IT helpdesk support.
• Strong knowledge of various IT systems.
• GCSEs in Maths and English (or equivalent).
• A UK driving license.

The Benefits:

• Hybrid Working Options: Balance your work and personal life.
• 25 Days Annual Leave: Plus bank holidays for ample rest.
• Learning & Development: Grow your skills with ongoing training.
• Cycle to Work Scheme & Technology Vouchers: Save on your commute and tech gadgets.
• Enhanced Family Leave: Extra support when you need it most.
• Celebration Day: An additional day off each year for your special occasions.
• Salary Sacrifice Pension: Plan for your future.
• 2 Paid Volunteer Days: Give back to the community with our support.
• Social Events & Competitions: Enjoy team bonding activities.
• Discount & Cashback Scheme: Save on everyday expenses.
• Group Income Protection & Life Insurance: Peace of mind for you and your family.
• EAP & Virtual GP Service: Access health support when you need it.

Join us and be a key player in delivering exceptional IT support while enjoying fantastic benefits. Apply now to take the next step in your IT career!