2nd Line Service Desk Engineer

JR United Kingdom; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT services is seeking a motivated 2nd Line Service Desk Engineer to join their expanding team in London. The ideal candidate will have a strong background in IT support, experience with managed service providers, and a drive for personal development. This role offers a competitive salary, hybrid working options, and opportunities for career progression in a supportive environment.

Benefits

Competitive salary and benefits

Company-funded exams and training

Employee pension scheme

Personal development plans

Exposure to exciting new technology

Qualifications

• Minimum of 2 years in an IT support role.
• Experience with MSPs and Network Management.
• Proficient in Microsoft 365 and Azure administration.

Responsibilities

• Handle Service Desk incident tickets and act as an escalation point.
• Visit customer sites for IT Surgery days and troubleshooting.
• Continuously learn new technologies and achieve certifications.

Skills

Communication

Teamwork

Customer Service

Education

Cisco CCNA or CCNP certification

Microsoft 365, Azure, or security certifications

Tools

Microsoft Teams

Windows Desktop Operating Systems

Microsoft Server 2008–2016

Backup Technologies (Acronis)

Job description

Social network you want to login/join with:

• Competitive Salary and Benefits: My client offers a competitive salary with a comprehensive benefits package.
• Supportive and Collaborative Work Environment: Work in a dynamic team that values collaboration and mutual support.
• Hybrid Working: Enjoy a flexible working arrangement, with 2-3 days in their London-based office.
• Company-Funded Exams and Training: They invest in your future by funding relevant exams and training.
• Employee Pension: Secure your future with their pension scheme.
• Exposure to Exciting New Technology: Stay at the forefront of technological advancements.
• Personal Development Plans: They will support your career progression with personalised development plans.

Vacancy Description:

We are partnering with a client who is expanding their team and seeking a motivated 2nd Line Service Desk Engineer. If you're currently in a similar role and looking for the next step in your career, this is an excellent opportunity.

The ideal candidate will have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimise IT performance. Our client has a strong track record in managing system integration projects across various industries, and they are looking for a team player who is eager to grow and develop with them.

Key Responsibilities:

• Handle Service Desk incident tickets, including acting as an escalation point for complex issues.
• Follow both customer and internal processes for request tickets to ensure consistency and quality.
• Visit customer sites to deliver IT Surgery days and complete troubleshooting tasks.
• Continuously learn and adapt to new technologies, with a strong drive to achieve certifications.

Required Experience:

• Minimum of 2 years in an IT support role.
• At least 2 years of experience in Network Management & Support.
• Experience with MSPs.
• Cisco CCNA or CCNP certification.
• Microsoft 365, Azure, or security certifications.
• Experience with Microsoft 365, InTune & Azure administration.
• Proficiency in Microsoft Teams administration.
• Expertise in Windows Desktop Operating Systems.
• Experience with Apple OS and Apple Mac support.
• Familiarity with the Microsoft Office Suite.
• Proficient in laptop/desktop and thin client support.
• Knowledge of Backup Technologies (Acronis).
• Experience with Microsoft Server 2008–2016.
• Skills in Exchange / AD Management / MS365.
• Cisco, Fortinet, and Ubiquiti Networking experience.
• Excellent communication skills and a customer service-oriented mindset.
• Ability to work effectively as part of a team.

Personal Qualities:

• Strong Communicator: You will need to be an excellent communicator, capable of conveying complex technical information in an understandable manner to both technical and non-technical stakeholders.
• Ambitious and Driven: They are looking for someone with a clear desire to develop their skills and advance within the company. Your ambition and willingness to take on new challenges will be key to your success.
• Career-Oriented: You should demonstrate a level of ambition that aligns with their client's goals, showing a proactive approach to career development and a commitment to moving through the ranks.

How to Apply:

If you are passionate about IT, eager to advance your career, and ready to bring your communication skills and ambition to a supportive and dynamic team, we want to hear from you.

Apply today to join a company where your drive and potential will be recognized and nurtured. Contact Charlotte Jones via e-mail at [emailprotected] or call 01622 423649