2nd Line Service Desk Engineer

Ambitions Personnel; Grantham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for a proactive 2nd Line Service Desk Engineer to join a forward-thinking team in Grantham. This role offers a blend of hybrid and office-based working, where you'll support a diverse client portfolio and ensure exceptional IT service delivery. With responsibilities ranging from troubleshooting client issues to contributing to process improvements, this position is perfect for those looking to advance their career in a supportive environment. Competitive salary and opportunities for ongoing training make this role a fantastic career move for the right candidate.

Benefits

Ongoing training and certifications

Supportive team environment

Career development opportunities

Qualifications

• Experience in a Managed Service Provider (MSP) environment.
• Up-to-date Microsoft certifications are essential.

Responsibilities

• Acting as the primary point of contact for client support tickets.
• Building and maintaining strong client relationships.

Skills

Microsoft certifications

Windows desktop and server support

Active Directory administration

Microsoft 365 support

Azure support

VMware vSphere

Networking (routers, switches, firewalls)

PowerShell scripting

End-user software/application support

Job description

This is an exciting opportunity for an experienced 2nd Line Service Desk Engineer with strong technical capabilities and excellent customer service skills.

You’ll play a key role in supporting a growing client portfolio, delivering high-quality IT support and contributing to the wider success of client relationships, projects, and service delivery.

The Role:

This position is available on a hybrid or office-based basis, working from the Grantham office. Some travel to client sites will be required, as well as participation in the extended-hours support rota.

Your responsibilities will include:

Acting as the primary point of contact for client support tickets, troubleshooting and resolving issues efficiently.

Building and maintaining strong client relationships to ensure exceptional service and satisfaction.

Supporting account management with client meetings (onsite and remote), project coordination, complaint resolution, and sales support.

Maintaining detailed documentation of client interactions and support activities.

Contributing to process improvements and helping shape best practices for technical and client support.

Supporting operational development within your team/pod to enhance service delivery.

Ensuring daily scheduling queues are actioned, and installation documentation is complete.

Technical Skills & Requirements:

To be considered, you must have experience with the following:

Full UK driving licence and own transport.

Up-to-date Microsoft certifications (essential).

Experience in a Managed Service Provider (MSP) environment.

Windows desktop and server support.

Active Directory and Group Policy administration.

Microsoft 365 and Azure support and maintenance.

VMware vSphere and Horizon.

Networking: routers, switches, firewalls, and other networked devices.

End-user software/application support.

PowerShell scripting.

What’s in it for you?

Competitive salary depending on experience (£25k - £35k).

Hybrid or office-based working from Grantham.

Supportive and forward-thinking team environment.

Opportunities for ongoing training, certifications, and career development.

Exposure to a varied client base and project work.

If you’re a proactive and solutions-focused IT professional with MSP experience, and you’re ready to take your career to the next level—we want to hear from you!

Apply now or get in touch to find out more.

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