2nd Line Service Desk Analyst

2nd Line Service Desk Analyst

Location: St Ives, Cambridgeshire

Hours: Monday - Friday 8:00am - 5:00pm

Salary: GBP28,500 - GBP33,000

Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme.

Duration: Permanent

Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If you're passionate about delivering top-notch IT support and ensuring clients' needs are met with precision and efficiency, this is the role for you!

We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands-on experience and be looking for your next challenge!

What our client offers:

• Providing expert IT support by answering calls, raising tickets, and resolving 2nd line technical issues.
• Guiding and mentoring 1st Line Analysts & Field Engineers.
• Investigating & escalating incidents to 3rd line where needed.
• Ensuring seamless client communication and managing expectations.
• Collaborating with the wider IT team to improve processes and service delivery.
• Staying ahead by continuously improving your technical knowledge.

What we are looking for:

• Proven experience working in a helpdesk environment within a managed service provider.
• Microsoft 365 expertise.
• Strong IT foundation - ideally a relevant qualification such as an NVQ, Diploma, degree, or demonstrable progress towards one.
• Strong technical knowledge across Windows server and desktop environments, Microsoft Exchange, Active Directory, and Windows operating systems.
• A strong grasp of core IT networking principles.

So, are you ready for your next job? Hit the apply button today!

If you have not received a response within 3-5 working days, unfortunately, your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.