2nd Line Remote End User Support Engineer, Erskine

DXC Technology; Erskine; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a 2nd Line Remote End User Support Engineer to join their skilled team in Erskine. This role offers the opportunity to provide critical technical support within a cloud environment, ensuring seamless operations for multiple clients. The ideal candidate will possess strong customer service skills and a methodical approach to troubleshooting. With a focus on Windows environments and Active Directory, this position promises a dynamic work atmosphere where your contributions will directly impact client satisfaction and operational efficiency. If you're ready to take your IT support career to the next level, this is the perfect opportunity for you.

Qualifications

• 2-5 years of relevant experience in IT support.
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Provide Remote 2nd Line Support within a cloud environment.
• Investigate and resolve incidents raised by the service desk.

Skills

Windows 10 / 11

Active Directory

Office 365

Customer Service skills

Hardware and technology support skills

Security vetting

Education

Bachelor’s degree in Computer Science

Equivalent experience

Tools

SCCM

Citrix Xenapp support

VMware

Microsoft Exchange

Job description

2nd Line Remote End User Support Engineer, Erskine

Job Description

iAction Engineer – Job Roles, Specification and Responsibilities.

This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support. The role requires a flexible working ethic and a pragmatic approach to IT Support, with a background in first/second line support, and strong customer service and communication skills, along with methodical troubleshooting techniques.

This role will involve some working from the DXC site in Erskine.

Responsibilities include:

1. Providing Remote 2nd Line Support within a cloud environment of Windows Server 2003/2008R2/7/10
2. Offering telephone technical support to end users, on-site engineers, and implementation teams when needed
3. Investigating, diagnosing, and resolving incidents/problems raised by the service desk, including issues with:

• Desktop/thin client hardware and software
• Laptop hardware and software
• WiFi, LTE, mobility support
• Peripherals like scanners and removable storage
• Active Directory troubleshooting
• Citrix user sessions
• Software delivery via SCCM
• Applying knowledge base fixes
• Updating and maintaining the Knowledge Base
• Sharing knowledge with the service desk
• Known problem linking and workaround implementation

Qualifications and Experience:

• Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent experience
• Typically 2-5 years of relevant experience

Skills and Knowledge:

• Windows 10 / 11
• Active Directory
• Office 365
• Hardware and technology support skills
• Customer Service skills
• Security vetting, including Disclosure Scotland/current BPSS clearance or willingness to undertake
• UK nationality (no dual nationals)

Desirable Certifications and Skills:

• Citrix Xenapp support
• Microsoft/Citrix/VMWare certifications
• Appsense Management
• Other virtualization solutions (e.g., VMware)
• SCCM, App-V, Networking, Microsoft Exchange, Microsoft InTune, VMWare Horizon

Note: DXC does not conduct recruitment via social media or ask for money or equipment from applicants.