2nd Line NOC Engineer

83zero Limited; City Of London; On-site; GBP 45,000; Full time

Job summary

A leading UK technology company is seeking a 2nd Line NOC Engineer to join its operations team in London. The role involves troubleshooting customer technical issues, managing support requests, and collaborating with internal teams. Candidates should have an understanding equivalent to CCNA R&S or JNCIS-ENT, strong knowledge of network protocols, and excellent communication skills. This is a permanent position with a shift-based schedule, offering a salary of £45,000 plus benefits.

Benefits

10% Shift Allowance

Career development opportunities

Qualifications

• Strong customer service focus with a proactive and professional attitude.
• Ability to work independently and collaboratively within a shift-based team.
• Willingness to take ownership and continuously develop technical skills.

Responsibilities

• Troubleshoot and resolve customer technical faults across a wide range of network technologies.
• Manage support tickets, incidents, and change requests efficiently and professionally.
• Document customer solutions using OSS tools, Visio diagrams, and technical write-ups.
• Assist the delivery team in configuring and implementing new customer projects.
• Maintain consistent and professional communication with customers.

Skills

Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level

Strong knowledge of Layer 2 protocols

Strong knowledge of Layer 3 protocols

Excellent communication skills

Strong customer service focus

Ability to work independently

Ownership and continuous skill development

Education

CCNA, CCNP and/or JNCIS certifications

Tools

Unix/Linux systems

Wireshark

Job description

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• Troubleshoot and resolve customer technical faults across a wide range of network technologies
• Manage support tickets, incidents, and change requests efficiently and professionally
• Document customer solutions using OSS tools, Visio diagrams, and technical write-ups
• Work closely with 3rd line engineers and internal teams for escalations

2nd Line NOC Engineer

Location: London

Type: Permanent

Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off

Salary: £45,000 + 10% Shift Allowance + Benefits

About the Role

We're looking for a 2nd Linke NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries.

Key Responsibilities

• Troubleshoot and resolve customer technical faults across a wide range of network technologies
• Manage support tickets, incidents, and change requests efficiently and professionally
• Document customer solutions using OSS tools, Visio diagrams, and technical write-ups
• Work closely with 3rd line engineers and internal teams for escalations
• Assist the delivery team in configuring and implementing new customer projects
• Maintain consistent and professional communication with customers

Technical Environment

You'll be working within a broad and modern technical stack, including:

Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper

Wireless: Cisco, Meraki, Aruba

SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage

Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K

Skills & Experience Required

• Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level
• Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP)
• Excellent communication skills - both written and verbal
• Strong customer service focus with a proactive and professional attitude
• Ability to work independently and collaboratively within a shift-based team
• Willingness to take ownership and continuously develop technical skills

Desirable (Nice to Have)

• CCNA, CCNP and/or JNCIS certifications
• Experience with Unix/Linux systems and scripting (Python, Bash)
• Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls
• Familiarity with Alcatel SR & ESS
• Comfortable using network analysis tools like Wireshark

Apply Now:

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