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2nd Line Network & Systems Support Engineer - ISP
TN United Kingdom
Canterbury
On-site
GBP 25,000 - 45,000
Full time
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Job summary
An innovative independent ISP is seeking a dynamic individual to join their growing team. With a mission to provide pure fibre internet services across Kent, this role offers exciting opportunities for internal progression. You will be responsible for delivering excellent customer support, analyzing and resolving technical issues, and maintaining essential infrastructure systems. If you are passionate about technology and customer service, this is a fantastic opportunity to make a real impact in a rapidly expanding company.
Benefits
Qualifications
- Experience in providing 2nd Line Support to end users.
- Strong problem-solving skills to ensure customer satisfaction.
Responsibilities
- Provide 2nd Line Support to end users and resolve issues.
- Assist first line analysts with complex issues and maintain systems.
Skills
Job description
Here is a refined version of the job description with improved formatting and clarity:
Role
Are you interested in joining a growing independent ISP?
We are currently experiencing increased demand for our services, with growth plans to establish ourselves as the leading independent ISP in the UK.
Our goal is to bring pure fibre internet services to thousands of residents and businesses across Kent and beyond, utilizing our own in-house engineering and delivery teams.
With this growth and the exciting opportunities it presents, we are looking for a dynamic individual to be part of our team.
Some benefits include:
- Internal progression opportunities
- Providing 2nd Line Support to end users
- Analyzing and resolving problems to ensure customer satisfaction
- Customer support via telephone, tickets, and online helpdesk
- Assisting first line analysts with more complex issues
- Supporting and maintaining infrastructure systems – VOIP and Linux Operating Systems
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