2nd Line Network Security Engineer

Fujitsu; Bracknell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider in the UK is seeking a shift-based engineer to provide critical 24x7x365 support for security technologies. Responsibilities include technical oversight for shift technicians and resolving complex faults. Ideal candidates will possess strong technical support and communication skills. The company fosters an inclusive environment and offers competitive benefits, including 25 days annual leave, pension contributions, and employee assistance programs.

Benefits

25 days annual leave plus public holidays

Pension with double matching contributions

Life assurance

Company-wide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Experience in technical support within a service operations environment.
• Understanding of network concepts such as communication protocols and security technologies.
• Good communication skills.
• Ability to develop positive working relationships across teams.

Responsibilities

• Provide 24x7x365 support for gateway, sensor, and DHCP technologies.
• Offer technical oversight and guidance for shift technicians.
• Resolve complex faults and liaise with Third Line support for escalations.

Skills

Technical support experience

Understanding of network concepts

Good communication skills

Relationship development

Job description

We are seeking a shift-based engineer to provide 24x7x365 support for gateway, sensor, and DHCP technologies. The role involves technical oversight and guidance for shift technicians managing security enforcement devices, resolving complex faults, and liaising with Third Line support for escalations. Our purpose is to make the world more sustainable by building trust in society through innovation. As a Security Engineer, you will contribute by ensuring the operational effectiveness of our security technologies.

We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Contact for the Disability Confident scheme.

We are recognized as a responsible and inclusive employer, certified as a Disability Confident Leader, and ranked among the Top 50 for Gender Equality and Top 75 for Social Mobility.

We are committed to diversity and inclusion, supporting various community networks and adhering to UN standards for LGBTI+ rights.

• Experience in technical support within a service operations environment.
• Understanding of network concepts such as communication protocols and security technologies.
• Good communication skills.
• Ability to develop positive working relationships across teams to achieve business objectives.
  Fujitsu provides IT services, products, and digital solutions, including cloud, consulting, managed services, servers, storage, software, laptops, and Palm vein biometrics.
  25 days annual leave plus public holidays (3 flexible days)
• Pension with double matching contributions up to 10%
• Life assurance
• Company-wide incentive plans
• Flexible benefits (additional holidays, travel, dental, critical illness, and more)
• Perks at work - employee discounts
• Employee assistance programme / virtual GP