2nd Line Line SD-WAN Support Engineer

Fujitsu; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology provider located in Birmingham is seeking a proactive Second Line SD-WAN Support Engineer to provide technical support and day-to-day operations for their new Software Defined WAN solutions in a collaborative environment. Candidates should have a working knowledge of network concepts and protocols, along with experience in a support role. 25 days annual leave, a pension with double matching contributions, and other flexible benefits are included in this opportunity.

Benefits

25 Days annual leave plus public holidays

Pension – Double matching contributions

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays or travel

Qualifications

• Working knowledge and experience of network concepts and protocols.
• Experience of patching and maintaining Windows and Linux platforms.
• Have been in a support role in a WAN environment.

Responsibilities

• Provide direct technical support for all SST services.
• Assist in the day-to-day operations of the DNS SD-WAN Service.
• Develop diagnostic skills with support personnel.

Skills

Network concepts and protocols

MS Service Centre Support tool

Cisco SD-WAN

Security monitoring

SD-WAN Networking

Tools

Cisco vManage

Live NX

Elastic monitoring tools

Job description

Second Line SD-WAN Support Engineer

Location: Birmingham (BIR23)

Are you proactive, determined 2nd Line Support Engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective second line service to high levels of customer satisfaction? This is your world and your opportunity to shape it for the better.
We have a number of roles within the SDWAN team in both Bracknell and Solihull for 2nd Line Engineers to join our new shared service team and work on 2 exciting central government accounts, both these customers will be using our new to market offering of Software Defined WAN solutions. We are looking for engineers who are keen to learn this new technology and form part of our future SDWAN offerings across government and defence industries.

Your role will involve direct technical support for all of services in the SST as part of the 2nd Line Team and assist in the day-to-day operations and duties of the DNS SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capability.

Your experience
•Working knowledge and experience of network concepts and protocols
•Ideally have knowledge of MS Service Centre Support tool, Cisco SD-WAN, vManage, Live NX and Elastic monitoring tools.
•Thorough knowledge of network technologies relating to Cisco product set would be preferable.
•Experience of patching and maintaining, Windows, Linux platforms.
•Ideally have been in a support role in a WAN environment, i.e. has knowledge of IP, Routing, SD-WAN solutions.
•An awareness and proven track record of security monitoring and cyber security controls and defence measures.
•Experience of SD-WAN Networking
•Functional Knowledge of Infrastructure would be beneficial but not required

This role will require you to be eligible and willing to undergo a high level of security clearance.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in SDWAN this could be the next opportunity for you.

Your benefits:
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP

Recruitment process
The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:Our hybrid work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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