2nd Line IT Technician

www.findapprenticeship.service.gov.uk - Jobboard; Wymondham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology company in Wymondham is seeking a motivated 2nd Line Support Technician to provide exceptional customer service and IT support. The successful candidate will have strong communication skills and technical expertise in areas such as network installations, Office 365 management, and troubleshooting. This role offers career development opportunities and a supportive work environment focused on mental health and team wellbeing.

Benefits

Competitive salary

Health insurance

On-site parking

Career development opportunities

Social events

Qualifications

• Full UK driving license required.
• 2+ years of supporting SMBs in an outsourced IT environment is a plus.

Responsibilities

• Support SMB networks and PCs/servers remotely and onsite (Windows 10/11, Server 2012-2022).
• Support Office 365, Exchange, DNS, IP phone systems.
• Take technical lead roles with diverse clients.

Skills

Excellent communication skills

IT problem-solving skills

On-site router installations

Firewall setup

SSL VPN configuration

Acronis backup troubleshooting

Active Directory/Azure AD

Office 365 migration and management

Wi-Fi knowledge

Job description

What We Are Looking For:

We are seeking a motivated 2nd Line Support Technician ready to embrace challenges and solve problems. Join us to work on exciting projects, deliver exceptional customer service, and contribute to our growth.

About Our Values (How We Work):

Netmatters is committed to team wellbeing and development, promoting work-life balance, mental and physical health. Teamwork is central to our success, and we pride ourselves on giving back through fundraising, charity support, and environmental actions, including achieving carbon neutrality. We are an equal opportunities employer, valuing openness, respect, and inclusion at all levels.

What You Should Bring:

• Excellent communication skills
• Strong IT and problem-solving skills in areas such as:

• On-site router installations
• Firewall setup
• SSL VPN configuration
• Acronis backup troubleshooting
• Writing procedures
• Monitoring alerts
• Network switches
• Server alerts
• Deployment monitoring
• IT solutions and project work
• Active Directory/Azure AD
• Office 365 migration and management
• SharePoint deployment
• Wi-Fi, UPS, NAS drives, Microsoft Intune

Additional qualities include teamwork, responsibility, and strong technical application skills. A full UK driving license is required.

Extra Skills That Would Be Great:

• At least 2+ years supporting SMBs in an outsourced IT environment
• Experience logging time on tickets

Role Specifics:

• Supporting SMB networks and PCs/servers remotely and onsite (Windows 10/11, Server 2012-2022)
• Supporting Office 365, Exchange, DNS, IP phone systems
• Working with diverse clients and taking technical lead roles

What We Offer:

• Competitive salary, regular reviews
• On-site parking, awards, growth opportunities
• Supportive environment, mental health focus
• Benefits including health insurance, flexibility, social events, career development, and more

More About Us:

Netmatters has over 100 team members with offices in Cambridge, Wymondham, and Great Yarmouth, supporting remote work. Our mission is to drive client growth through expert advice and innovative technology.