2nd Line IT Technician

Netlogix UK Ltd; Plymouth; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic IT company in the southwest seeks a 2nd Line IT Technician to deliver exceptional customer service and technical support. The ideal candidate will have significant experience, particularly with Microsoft products and networking. In this role, you will manage projects and provide solutions, all while working in a supportive team environment. Competitive salary and benefits include health insurance and generous leave policy.

Benefits

Health insurance

25 days annual leave plus bank holidays

Access to company vehicles

Regular company social events

Qualifications

• Minimum of 3 years working in a technical support role.
• Experience with Microsoft 365 and Windows Server.
• Full UK driving license required.

Responsibilities

• Provide 2nd line technical support to clients.
• Manage projects from concept to completion.
• Troubleshoot hardware failures.

Skills

Microsoft 365 administration

Networking knowledge

Windows Server administration

Customer service

Job description

About Netlogix

Netlogix has been providing honest and responsive IT support for over 20 years. While technology has evolved dramatically, our commitment to exceptional customer service remains unchanged.

Role Overview

As a 2nd Line IT Technician, you will be providing remote and onsite IT support to our customers across the southwest. Project work will play a large part of the role so this position would suit someone who is keen to learn new technology and has a methodical approach. You will work with clients at all levels of seniority so ensuring high-quality customer service and translating technical terms for non-technical individuals will be important. This role offers a dynamic work environment with no two days being the same.

Key Responsibilities

·Providing 2^nd line technical support to our contracted and pay as you go clients

·Taking projects from concept through to completion and supporting these solutions going forwards

·Troubleshooting hardware failures

·Participating in the weekend on call rota

Qualifications and Experience

·Minimum of 3 years working in a technical support role

·Microsoft 365 administration including Intune device management

·Microsoft Windows Server administration (Active Directory, DHCP, DNS, GPOs, Entra Sync)

·Windows 10/11 support

·Understanding of networking (LAN, WAN, VLANs, WiFi, VPN)

·Experience creating Intune Configuration Profiles/Conditional Access Policies/App Protection Policies would be advantageous but not essential

·Knowledge of phone systems, particularly 3CX would be of benefit

·Full UK driving license

Personal Attributes:

·Friendly and outgoing personality

·Excellent phone manner

·Team player with a task-driven approach

·Ability to work independently and proactively

·Eagerness to learn new technologies and skills

Benefits

·Competitive salary: £30,000 - £35,000 DOE

·Health insurance provided by the company

·25 days annual leave plus bank holidays

·Use of pool vans when visiting customer offices

·Regular company social events

We are excited to hear from candidates who are passionate about technology and dedicated to delivering outstanding customer service.