2nd Line IT Technician

Bell Cornwall; Oldbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A managed service provider in Oldbury is looking for an experienced 2nd Line IT Technician. The role involves dealing with escalated IT support queries, client training, and occasional weekend work. Ideal candidates should have relevant IT qualifications and strong interpersonal skills.

Qualifications

• 2-3 years experience in managed service provider.
• Recognised IT qualifications required.
• Clean driving license for client travel.

Responsibilities

• Handle queries escalated from 1st line support.
• Deploy and install IT solutions for clients.
• Meet SLA targets and participate in process improvements.

Skills

Client relationship management

Problem-solving

Process improvement

Education

Comptia A+, N+, Microsoft MCP, MCSA, MCSE

Network Management & Security BTEC Extended Diploma (Level 3)

Job description

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Bell Cornwall Recruitment are delighted to be working with an MSP IT support function based in Oldbury, West Midlands. They are looking for an experienced 2nd Line IT Technician to join their team.

Duties and responsibilities of a 2nd Line IT Technician include (but are not limited to):

• Efficiently deal with all allocated queries and issues that have been escalated from 1st line support
• Develop rapport and relationships with service users and key stakeholders within service user organisations
• Meet SLA targets and be involved in any process improvement discussions
• Deployment and installation visits to new and existing clients
• Occasional weekend work at football matches providing support

The successful candidate will have:

• At least one recognised industry recognised qualification, such as Comptia A+, N+, Microsoft MCP, MCSA, MCSE, Network Management & Security BTEC Extended Diploma (Level 3) etc.
• 2-3 years of experience working within a managed service provider is ESSENTIAL
• A full and clean driving license for travel to client sites with own transport
• Happy to travel into the Oldbury office 3 times a week and open to weekend work on a rota basis (c. once a month)
• Experience in a client facing role with the confidence to build rapport and relationships

A fantastic opportunity for an IT technician looking for a new challenge within a growing organisation.