2nd Line IT Technician

www.findapprenticeship.service.gov.uk - Jobboard; Cambridge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A technology company in Cambridge is seeking a motivated 2nd Line Support Technician to support SMB networks, maintain PCs and servers, and assist with Office 365 migration. The role requires excellent communication skills, good IT troubleshooting ability, and ideally, 2+ years of experience in IT support. The position offers competitive salary, private health benefits, and a supportive environment focusing on team wellbeing.

Benefits

Competitive salary

Flexible holidays

Private health insurance

On-site parking

Career development opportunities

Qualifications

• 2+ years supporting SMBs in outsourced IT preferred.
• Ability to work in a team and provide thoughtful input.
• Full UK Driving Licence required.

Responsibilities

• Support SMB networks and PC/server maintenance.
• Manage Office 365 maintenance and migration.
• Lead technical projects and develop IT strategies.

Skills

Excellent communication skills

Good IT and problem-solving skills

On-site router installations

Basic Firewall installation

SSL VPN configuration

Writing procedures

Monitoring alerts

Active Directory/Azure AD

Office 365

Microsoft Intune

Job description

What We Are Looking For:
We are seeking a motivated 2nd Line Support Technician ready to embrace challenges and solve problems. Join us to contribute to exciting projects and deliver exceptional customer service.

Our Values (How We Work):
Netmatters prioritizes team wellbeing, work-life balance, and mental and physical health. We value teamwork, client satisfaction, and social responsibility, including environmental initiatives and charitable support. We are an equal opportunities employer promoting openness, respect, and inclusion.

What You Should Bring:
- Excellent communication skills
- Good IT and problem-solving skills in areas such as:
-- On-site router installations
-- Basic Firewall installation
-- SSL VPN configuration
-- Acronis backup setups and troubleshooting
-- Writing procedures
-- Monitoring alerts, network switches, and server alerts
-- Active Directory/Azure AD, Office 365, SharePoint, Wi-Fi, UPS, NAS, Microsoft Intune
- Ability to work in a team and provide thoughtful input
- Well-organized with responsibility for assigned tasks
- Demonstrated technical knowledge and structured problem-solving approach
- Full UK Driving Licence

Additional Skills (Preferred):
- 2+ years supporting SMBs in outsourced IT
- Experience logging time on tickets

Role Specifics:
- Support SMB networks
- Support PCs and servers remotely and on-site (Win10, Win11, Server 2012-2022)
- Office 365 maintenance, migration
- Support customer applications, manage DNS, email, IP phones
- Lead technical projects and develop IT strategies
- Exposure to tailored technologies and industry sectors

What We Offer:
- Competitive salary, regular reviews
- On-site parking, awards, growth opportunities
- Supportive environment with mental health focus
- Benefits including private health, gym, flexible holidays, hybrid work, and more
- Social events, career development, modern office amenities

More about us: Netmatters is a growing company with over 100 team members across multiple locations, committed to honesty, transparency, and client-first service.

Our mission: To drive exceptional growth for our clients through expert advice and innovative technology.