2nd Line IT Support Technician - Bristol / Cardiff

iO Associates; Cardiff; On-site; GBP 30,000 - 32,000; Full time

Job summary

A growing organisation in Cardiff is seeking a 2nd Line IT Support Technician to provide support across cutting-edge hardware and software. The ideal candidate will have experience in IT support and a strong technical background. The role includes troubleshooting, user support, and the chance to work with advanced technologies in a hybrid environment. Salary ranges from £30,000 to £32,000, with travel expenses covered.

Qualifications

• Previous experience in a similar IT support role.
• Strong technical knowledge in desktop, server, and network environments.
• Excellent communication and customer service skills.

Responsibilities

• Respond to incidents and service requests logged in a modern ITSM system.
• Troubleshoot desktop, telephony, network, and printing issues.
• Support and install hardware, software, and mobile devices.

Skills

Customer service

Technical troubleshooting

Communication skills

Tools

Windows 10

MS Server 2019/2022

MS Office 365

Active Directory

Group Policy

Job description

Overview

2nd Line IT Support Technician - Bristol (with travel to Cardiff)

All travel and overnight stay will be expensed. Salary - £30,000 - £32,000

We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies.

Based in Bristol (with regular travel to Cardiff), you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.

What you'll be doing

• Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
• Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
• Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
• Support and install hardware, software, and mobile devices.
• Gain exposure to server administration and infrastructure technologies.

What we're looking for

• Previous experience in a similar IT support role.
• Excellent customer service and communication skills.
• Strong technical knowledge of:
  • Windows 10, MS Server 2019/2022, MS Office 365
  • Active Directory/Entra ID & Group Policy
  • IP networking & telephony, DNS, DHCP
  • Server, desktop, and network hardware

If interested, please share your CV and we can arrange a call to discuss further.