2nd Line IT Support Technician

Sygnature Discovery; Macclesfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading drug discovery firm in Macclesfield is seeking a 2nd Line IT Technician. The role involves supporting IT technology for end-users, troubleshooting system issues, and managing user accounts in Active Directory and Microsoft 365. Strong IT experience in a dynamic environment is essential. Benefits include private medical insurance and 25 days of annual leave.

Benefits

25 days annual leave (plus bank holidays)

Private Medical Insurance

Life Insurance

Employee Assistance Programme

Enhanced Family Friendly Policies

Sygnature Group Pension Scheme

1 paid volunteer day per year

Qualifications

• Experience in managing and supporting users and computers in a business setting.
• Logical thinking with good prioritization skills.
• Confident communication skills.

Responsibilities

• Provide end-user support across scientific and business areas.
• Manage user accounts in Active Directory and Microsoft 365.
• Perform vulnerability scanning in collaboration with the Security team.

Skills

CompTIA Core Skills qualifications

Microsoft Desktop Administrator Associate certification

Broad general IT experience

Good knowledge of Microsoft and Linux operating systems

IT and Data security awareness

Analytical and critical thinking

Confident communication and customer service skills

Tools

Active Directory

Microsoft 365

Job description

Background

Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada, with headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal, and Quebec City. Its staff of over 1,000, including 900 scientists, partners with global pharma, biotech, and NFP organisations.

Since 2004, Sygnature Discovery has delivered over 56 novel pre-clinical and 35 clinical compounds, with its scientists named on over 225 patents. Therapeutic areas of expertise include oncology, inflammation and immunology, neuroscience, metabolic diseases, infectious diseases, and more. To find out more, please visit www.sygnaturediscovery.com.

About the role:

A new opportunity has opened for a 2nd Line IT Technician to join our dynamic IT team. This position is based at our Alderley Park site and will require regular visits to our nearby Tytherington site. This is a full-time, on-site position.

Reporting to the Global Manager, IT Operations, you’ll support all aspects of IT technology for end users, including computer systems across both scientific and business areas. The primary focus of the role is to carry out thorough troubleshooting and diagnosis of system issues leading to resolution, and to contribute to business and strategic development by providing technical insight and support. You’ll also work with the IT Security Team in responding to security incidents and investigations. Additionally, you’ll play a key role in guiding and mentoring our 1st Line Technicians. Therefore, experience working in a support role within a complex IT environment is essential.

This is a great opportunity for someone who is inquisitive, thrives on solving complex technical problems, and enjoys working in a dynamic, fast-paced environment.

Main duties and responsibilities:

• Provide general end-user and computer support across scientific and business areas.
• Implement effective solutions to maintain operational continuity.
• Create and manage external user accounts required for remote access, such as Egnyte (Cloud file storage) collaboration folders, including access controls, folder creation, and file store management.
• Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
• Perform vulnerability scanning and remediation as required, in collaboration with the Security team.
• Support the efficient and robust computer build processes for new hardware.
• Support the installation and maintenance of computer hardware and peripherals.
• Assist with user onboarding and offboarding processes and new starter induction.
• Perform general IT tasks to support the team and wider business.

Skills and Experience:

• CompTIA Core Skills qualifications and/or Microsoft Desktop Administrator Associate certification are desirable.
• Broad general IT experience, ideally with experience managing and supporting users and computers in a business setting, including Active Directory, Office 365, and a range of operating systems and applications.
• Good knowledge of Microsoft and Linux operating systems.
• Good awareness of IT and Data security requirements and best practices.
• Logical thinking with good prioritization, analytical, and critical thinking skills.
• Confident communication and customer service skills.
• While not essential, a full driving license and car ownership are desirable due to the need to support both Cheshire sites.

Benefits:

• 25 days annual leave (plus bank holidays)
• Private Medical Insurance
• Life Insurance
• Employee Assistance Programme
• Enhanced Family Friendly Policies
• Sygnature Group Pension Scheme
• 1 paid volunteer day per year

If you have any questions or need further information, please contact the Talent Acquisition team at [e-mail]. Please do not submit your application to this email address.