2nd Line IT Support Specialist - Azure Virtual Desktop & M365

Client First Solutions; Manchester; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Free parking

On-site parking

Job summary

Client First Solutions in Manchester is seeking an enthusiastic IT Support Analyst to provide Level 1 and Level 2 technical support for MSP customers in a busy service desk.

You will handle Microsoft 365, Windows environments and Azure Virtual Desktop, manage multiple tickets, communicate clearly with customers, and participate in on-call support when required.

This is a hands-on, office-based role with a standard Monday to Friday schedule and free parking on-site.

Qualifications

• Experience in MSP or busy service desk environment.
• Strong Level 1 and Level 2 support skills.
• Proficient with Microsoft 365 and Windows environments.
• Experience with Azure Virtual Desktop (AVD).
• Good troubleshooting and problem-solving abilities.
• Willingness to participate in on-call support.

Responsibilities

• Provide Level 1 and Level 2 technical support to MSP customers.
• Support users via phone, email, WhatsApp and remote support tools.
• Troubleshoot Microsoft 365, Windows, email, user accounts and connectivity issues.
• Support and troubleshoot Azure Virtual Desktop (AVD) environments.
• Manage multiple tickets and customer requests simultaneously.
• Keep customers updated with clear ticket notes.
• Assist with user onboarding and offboarding.
• Manage permissions, accounts and general Microsoft 365 administration.
• Diagnose issues before escalating to senior engineers where required.
• Support the wider IT team with customer projects and recurring technical issues.
• Provide on-call or out-of-hours support when required.

Skills

Level 1 support

Level 2 support

Microsoft 365

Windows environments

Azure Virtual Desktop

On-call support

Tools

Remote support tools

Job description

Client First Solutions in Manchester is seeking an enthusiastic IT Support Analyst to provide Level 1 and Level 2 technical support for MSP customers in a busy service desk.

You will handle Microsoft 365, Windows environments and Azure Virtual Desktop, manage multiple tickets, communicate clearly with customers, and participate in on-call support when required.

This is a hands-on, office-based role with a standard Monday to Friday schedule and free parking on-site.