2nd Line IT Support Engineer

My Capital Advance; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A trusted ICT support provider in London is seeking a driven IT Support Engineer to provide senior technical support to education sector customers, ensuring continuity and efficiency of ICT networks. The ideal candidate has strong knowledge of Windows OS, Azure, and Intune. This role promises significant growth opportunities and is crucial to supporting the educational community.

Qualifications

• Qualifications such as MCSA, AZs & ITIL beneficial.
• Strong knowledge of Windows OS, 10 & 11.
• Professional, customer service minded with solutions-oriented skills.

Responsibilities

• Providing Senior Technical Support to education sector customers.
• Ensuring continuity, efficiency and enhancing ICT networks.
• Management and maintenance of client network environments.

Skills

Strong knowledge of Windows OS (10 & 11)

Strong demonstratable experience of Azure & Intune

Excellent PC problem solving skills

Proven ability to configure, troubleshoot and maintain Windows Server OS

Active Directory set up and troubleshooting

Good understanding of virtualization concepts

Good understanding of networking stack, TCP/IP and subnetting

Experience with MDT and/or SCCM

Knowledge of mobile devices (iOS, Android)

Experience with Web filtering products

Professional, customer service minded

Solutions oriented with good problem-solving skills

Education

Qualifications such as MCSA, AZs & ITIL

Tools

Windows Server OS

Azure

Intune

Exchange 365

Sophos Enterprise Console

Job description

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners?

Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do.

Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector.

We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.

Key Job Responsibilities

• Providing Senior Technical Support to education sector customers
• Ensuring continuity, efficiency and enhancing ICT networks
• Management and maintenance of client network environments
• Build key relationships with key technical contacts at client sites and third parties
  
  

Key Skills

• Qualifications such as MCSA, AZs & ITIL would be highly beneficial towards your application
• Strong knowledge of Windows OS, 10 & 11
• Strong demonstratable experience of Azure & Intune
• Excellent PC problem solving skills
• Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS
• Active Directory set up and troubleshooting all aspects of AD and its associated services
• Virtualisation - Good understanding of the virtualization concepts
• Networking Good understanding of the networking stack, TCP/IP and subnetting
• Comfortable with a range of backup products, including VM-level solutions.
• Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous
• Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks
• Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
• Strong experience dealing with Azure, Intune, Office 365, Exchange 365 and Papercut
• Experience with Web filtering products LGFL, Smoothwall, Sonicwall, Websense
• Experience with Sophos Enterprise Console and other managed antivirus systems
• Previous knowledge/experience within the education sector or MSPs beneficial
• Professional, customer service minded
• Solutions oriented with good problem-solving skills
  
  

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