2nd Line IT Support Engineer

Rise Technical Recruitment; England; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A Managed Service Provider is seeking a 2nd Line IT Support Engineer based in Chippenham. This role involves providing IT support for various SME clients remotely and on-site. The ideal candidate will have experience with Windows Server, Office 365, and networking protocols. A full UK driving licence and access to a vehicle are essential for client visits. This hybrid position offers a salary range of £30,000 - £36,000 plus benefits.

Qualifications

• Strong experience working for an MSP in a client-facing IT support role.
• Confident across Windows Server (AD, Group Policy, DNS, DHCP), Office 365, and Exchange Online.
• Able to manage workloads in a pressurised environment while maintaining excellent customer service.

Responsibilities

• Provide 1st and 2nd line IT support across multiple SME clients (remote and on-site).
• Take ownership of escalated tickets from the service desk and deliver timely solutions.
• Conduct daily system checks, including monitoring and reporting on backups.

Skills

Windows Server

Office 365

Networking protocols

Customer service

Tools

Firewalls

Remote desktop solutions

Job description

Overview

2nd Line IT Support Engineer – Chippenham, North Wiltshire (Hybrid - office, home and client site travel) • 30,000 - 36,000 + Benefits

Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no two days are the same, offering progression and exposure to complex IT environments. This organisation is a well-established MSP with a strong reputation for delivering reliable and innovative IT solutions. They pride themselves on offering clients first-class technical support, while also giving employees the tools, training, and autonomy to develop their careers in a supportive and fast-paced environment.

In this role, you\'ll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid, requiring travel to client sites, including Cirencester (around twice per week) and Salisbury (around three times per month). You\'ll need to be based within commutable distance of Chippenham (such as Swindon, Bath or Trowbridge) and hold a full driving licence with access to your own car.

The Role

• Provide 1st and 2nd line IT support across multiple SME clients (remote and on-site)
• Take ownership of escalated tickets from the service desk and deliver timely solutions
• Configure, troubleshoot, and support Windows Servers, desktops, firewalls, and networking equipment
• Conduct daily system checks, including monitoring and reporting on backups
• Travel regularly to client sites in Cirencester and Salisbury, with flexibility to support wider client needs

The Person

• Strong experience working for an MSP in a client-facing IT support role
• Confident across Windows Server (AD, Group Policy, DNS, DHCP), Office 365, and Exchange Online
• Knowledge of networking protocols (TCP/IP), firewalls, and remote desktop solutions
• Able to manage workloads in a pressurised environment while maintaining excellent customer service
• Full UK driving licence and own vehicle (essential for site visits)