2nd Line IT Support Engineer

Lloyd Recruitment; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a 2nd Line IT Support Engineer to join their team in East Grinstead. The role involves delivering technical support and managing cloud infrastructures while ensuring excellent customer service. Candidates must have strong skills in Microsoft 365 and Azure, with a focus on problem-solving and effective communication. This position offers a competitive salary, hybrid working model, and opportunities for training and development.

Benefits

Opportunities for training and certification

Pension scheme and additional benefits

Exposure to a wide range of modern IT systems

Hybrid/remote working model

Qualifications

• Hands-on experience troubleshooting hardware, software, and network issues.
• Experience with desktop and server troubleshooting in business environments.
• Valid UK driving licence and access to a vehicle.

Responsibilities

• Delivering 2nd line technical support and managing cloud-based infrastructure.
• Troubleshooting escalated support requests from 1st line.
• Documenting support actions following ITIL-aligned practices.

Skills

Microsoft 365

Azure

Troubleshooting

Customer Service

Networking

Security Concepts

Education

Certifications such as Microsoft AZ-104, CompTIA Network+

Tools

PowerShell

VMware

Hyper-V

RMM tools

Job description

2nd Line IT Support Engineer

Location: East Grinstead

Salary: £30,000 - £40,000 DOE

Job Type: Full-time, Permanent,Hybrid working

Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so excellent communication and problem-solving abilities are essential. The role is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments.

You’ll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects.

Please note: To be considered for this position, you must have hands-on experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential.

Responsibilities include:

• Handling 2nd line support requests escalated from 1st line
• Troubleshooting hardware, software, and network issues
• Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange Online
• Supporting Azure services including Azure AD, Virtual Machines, and Azure Virtual Desktop
• Administering Windows Server, Active Directory, Group Policy, and endpoint management tools
• Managing firewalls, VPNs, VLANs, DNS, DHCP, and security platforms (Duo, Meraki, Sophos)
• Collaborating with 1st and 3rd line support teams
• Assisting with cloud migrations, infrastructure upgrades, and project rollouts
• Documenting support actions and following ITIL-aligned practices

Required skills and experience:

• Strong background in Microsoft 365 and Azure environments
• Experience with desktop and server troubleshooting in business environments
• Familiarity with networking and security concepts
• Experience using VMware or Hyper-V for virtualisation
• PowerShell scripting is highly desirable
• Understanding of backup and disaster recovery systems like Veeam and Mimecast
• Use of RMM tools such as ConnectWise, Autotask, or N-able
• Excellent customer service and troubleshooting skills
• Valid UK driving licence and access to a vehicle
• Certifications such as Microsoft AZ-104, CompTIA Network+, or equivalent are a plus but not essential

What’s on offer:

• Salary between £30,000 - £40,000 DOE
• Opportunities for training and certification
• Hybrid/remote working model with some on-site visits required
• Pension scheme and additional benefits
• Exposure to a wide range of modern IT systems and solutions

Candidates should be located within a commutable distance to East Grinstead, West Sussex.

If you refer someone successfully, you’ll receive a retail voucher of your choice worth up to £500. Visit our website for more details.

Due to the volume of applications, we can only respond to shortlisted candidates. If you haven’t heard from us within 5 days, please consider your application unsuccessful.

By applying, you agree to the Lloyd Recruitment Services Privacy and GDPR Policy, available on our website, and give us permission to contact you.

Lloyd Recruitment Services is acting as a recruitment agency for this vacancy and is an equal opportunities employer.