2nd Line IT Support Engineer

Chalkline; Borehamwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

Chalkline is seeking a passionate 2nd Line IT Support Engineer to join their team in Borehamwood. You will provide high-quality technical support, troubleshoot complex issues, and contribute to innovative solutions using Microsoft technologies. The role offers competitive pay, excellent benefits, and opportunities for continuous learning and professional growth.

Benefits

20 days holiday plus bank holidays

Bupa Cash plan with EAP support after 1 month service

4% Pension contribution (matched by employee)

Stock options after 1 years’ service

Private Health Insurance after 2 years’ service

Free parking

Training programmes

Qualifications

• 3 - 5 years of experience in IT support or systems role.
• Strong knowledge of Microsoft technologies and networks.
• Excellent communication skills and customer-focused attitude.

Responsibilities

• Provide excellent 2nd line technical support to clients.
• Act as escalation point for the 1st line support team.
• Troubleshoot issues across a wide range of systems.

Skills

Microsoft 365

Microsoft Entra

Windows Server

Active Directory

Windows networking

Basic routing

Switching

Firewall rules

Printer support

Job description

£30K - £40K per annum, DOE + Excellent Benefits!

Chalkline are now recruiting for a 2nd Line IT Support Engineer!

2nd Line IT Support Engineer

Location: Borehamwood, WD6 1JD
Salary: £30K – £40K per annum, DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service

At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business!

We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client.

Our commitment doesn’t stop at our customers. We’re just as focused on our team!

If you’re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.

We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood.

You’ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses.

You’ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation.

In addition to this, as our 2nd Line IT Support Engineer you will be responsible for:

• Providing excellent 2nd line technical support to our clients
• Acting as an escalation point for the 1st line support team
• Troubleshooting issues across a wide range of systems and technologies
• Working on projects involving Microsoft 365, Azure, Intune and more
• Assisting with research and development of new services and solutions

Your Experience & Skills

We’re looking for someone with at least 3 – 5 years of experience in an IT support or systems role and strong working knowledge of:

• Microsoft 365
• Microsoft Entra
• Windows Server (2016 / 2019 / 2022)
• Active Directory
• Windows networking
• Basic routing, switching, and firewall rules
• Printer support and troubleshooting

You’ll also need:

• Excellent written and verbal communication skills
• A strong customer-focused attitude
• A proactive, can-do approach to problem-solving

Why Join Chalkline?

• Work with the latest Microsoft technologies
• Gain industry-recognised certifications
• Be part of a friendly, supportive team that values quality and professionalism
• Receive continuous learning and development opportunities
• Make a real impact in a growing business

Plus free parking, training programmes and much more!

If you feel you have the skills and experience to be successful in this role then click on ‘APPLY‘ today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

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