2nd Line IT Support Analyst – 11045SR

Proactive.IT Appointments Limited; Brentford; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Une entreprise de recrutement recherche un Analyste de Support IT de 2e Ligne pour rejoindre son équipe. Vous serez responsable de la gestion des problèmes techniques, de la configuration des appareils et de la collaboration avec des équipes internes et externes. Le poste offre un système de travail hybride et nécessite une expertise en Windows, Active Directory et O365. Une attitude orientée client et 2 ans d'expérience sont requis.

Qualifications

• 2 ans d'expérience dans un rôle similaire.
• Compréhension des principes de réseau, y compris les VPN.
• Expérience dans l'industrie financière est un avantage.

Responsibilities

• Gestion complète des tickets de support et communication sur les incidents.
• Configuration des ordinateurs portables et administration des systèmes IT.
• Amélioration des processus existants et documentation système.

Skills

Windows 10/11

Active Directory

Microsoft O365 Applications

Networking principles

Powershell

Education

ITIL V3 Foundation qualification

Job description

11045SR
£28k – 33k per year

2nd Line IT Support Analyst

Our client is looking for a2nd Line IT Support Analyst to take responsibility for the coordination of work relating to 1st and some 2nd line support tasks within the business. You will work within a small support team that provides general IT support services Monday to Friday 8am-5pm for on-site and remote staff. This may require working with other internal support teams, outsourced managed service providers and suppliers, including liaising with the IT Operations team overseas, to ensure that end-user setup and support issues are resolved.

Hybrid working – 4 days on site (Mandatory)

Primary Responsibilities

• Full ownership of support tickets including assigning and escalating where required

• Handle communications and updates to the business in response to Incidents & Outages

• Build and configuration of laptops (HP) ready for end users

• Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc.

• Administer the mobile phones and tablets estate using Intune

• Improve and maintain existing IT processes and system documentation

• Implement desk moves and changes to end-user technology such as monitors, laptops and other peripheral devices

• Good working knowledge of Windows 10/11

• Active Directory

• Good understanding of Microsoft O365 Applications, MS Teams etc.

• Good understanding of networking principles, including VPN’s

• Windows 2019 (awareness)

• Powershell (awareness, but not essential)

Skills, Competencies & Personal Qualities

• An understanding of the importance of excellent customer service and a “can do” attitude

• Able to work in a team environment and at the same time be self-motivated

• A good eye for identifying and troubleshooting issues

• ITIL V3 Foundation qualified (desired)

• 2 years of experience in a similar role

• Experience within the Finance Industry would be an advantage

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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