2nd Line IT Support

In Technology Group; Reigate; On-site; GBP 34,000 - 40,000; Full time

Job summary

A growing Managed Service Provider is seeking a proactive 2nd Line MSP Engineer in Reigate. The role involves providing 2nd line support for diverse clients, troubleshooting Microsoft 365 and networking issues, and ensuring timely ticket resolution. A competitive salary up to £40,000 is offered, along with training opportunities and a collaborative team environment.

Benefits

Competitive salary

Clear progression path

Ongoing training and certifications

Pension scheme

Qualifications

• Proven experience in a 2nd line IT support role within an MSP environment.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune.
• Good understanding of networking fundamentals like DNS, DHCP, TCP/IP.

Responsibilities

• Provide 2nd line support for diverse clients via phone, email, and remote tools.
• Troubleshoot issues related to Microsoft 365, Windows Server, and networking.
• Ensure timely resolution of support tickets in line with SLAs.

Skills

Microsoft 365

Windows Server

Active Directory

Azure

Networking fundamentals

Client-facing skills

Tools

Remote support tools

Ticketing systems

Job description

Role: 2nd Line MSP Engineer
Location: Reigate
Salary: Up to 40,000 (DOE)

Are you a confident and experienced 2nd Line Engineer looking to progress your career in a fast-paced Managed Service Provider (MSP) environment?

We're looking for a proactive, client-focused IT professional to join our growing technical support team in Reigate.

Key Responsibilities

• Provide 2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site.
• Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems.
• Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM (e.g. Intune).
• Assist with firewall/router configurations, switch management, and on-site network setups.
• Contribute to system upgrades, migrations, patching, and client project rollouts.
• Ensure timely resolution of support tickets in line with SLAs and best practice standards.

What We're Looking For

• Proven experience in a 2nd line IT support role, ideally within an MSP environment.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune, and desktop support.
• Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches).
• Experience with remote support tools and ticketing systems.
• Excellent communication and client-facing skills.
• Ability to manage and prioritise workloads in a busy support environment.

What's On Offer

• Competitive salary up to 40,000, depending on experience
• Clear progression path within a growing MSP
• Ongoing training and certifications (Microsoft, CompTIA, etc.)
• Friendly and collaborative team environment
• Pension scheme and other standard company benefits

Apply Now

If you're ready to step into a varied and rewarding technical role where your skills will be valued and developed - we'd love to hear from you.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.