2nd Line IT Service Engineer

ISR Recruitment Ltd; Marlborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a 2nd Line IT Service Engineer to provide high-quality IT support within schools. This role involves managing IT systems, ensuring security, and handling escalated technical issues. Ideal candidates will have proven IT support experience and strong skills in network management and cloud platforms. Competitive remuneration package offered.

Qualifications

• Proven IT support experience working on-site in a business.
• Strong understanding of network security principles and firewall configurations.
• Experience with Microsoft Intune and mobile device management platforms.

Responsibilities

• Provide high-quality, pro-active customer-focused technical IT support.
• Manage and maintain the school's educational and administrative IT systems.
• Ensure site's connectivity and security systems are functioning optimally.

Skills

IT support experience

Network security principles

Microsoft Intune

Cloud platforms (Azure, M365)

Network management

Job description

The Opportunity:

My client operating within the education sector are currently looking for a 2nd Line IT Service Engineer where the key purpose of this role is to provide high-quality, pro-active customer-focused technical IT support and infrastructure services to staff and students on-site across their network of schools in their Trust.

In this role you will act as the key technical point of contact within the schools for escalated issues that cannot be resolved remotely by the central IT Service Desk.

You will be responsible for the installation, management, maintenance, availability and security of the school's educational and administrative IT systems; this includes network infrastructure, a range of hardware and software platforms and all IT services.

Skills and Experience:

• Maintain, upgrade and support IT infrastructure including Switches, access points, Servers (if any), cabling and security
• Ensure the site's connectivity, security including screening and systems are functioning optimally
• Carry out routine checks and maintenance tasks as scheduled by the central team
• Assist with local deployment of centrally managed solutions, including device imaging, software installations and updates
• Responsible for scheduled back-up operations
• Proven IT support experience working on-site in a business
• Experience of managing enterprise level cloud platforms (Azure, M365)
• Strong understanding of network security principles, VPN's and Firewall configurations
• Experience with Microsoft Intune and mobile device management (MDM) platforms
• Network management (Switches, routing, Firewalls, Wi-Fi, Servers, etc.)
• Maintaining AV infrastructure such as projectors, TV's, digital signage, casting devices, etc.

Please contact John here at ISR to learn more about our exciting client based in Exeter, Devon and their ongoing growth plans