2nd Line IT Service Desk Analyst

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

An educational support company in Manchester is seeking a 2nd Line IT Service Desk Analyst to provide IT support services primarily in educational environments. The successful candidate will have strong skills in Microsoft Windows environments, Active Directory management, and hardware troubleshooting. This permanent, full-time position offers a competitive salary of up to £28,000 pa, along with generous leave and benefits, including pension membership and training opportunities.

Benefits

30 days holidays plus Bank Holidays

Membership of Local Government Pension Scheme

Free onsite parking

Qualifications

• Excellent communication skills.
• Fundamental understanding of servers and networking.
• Desirable experience working in education.

Responsibilities

• Deliver IT support services including remote support.
• Support a busy helpdesk and manage user accounts.
• Work on installations and projects with senior technical staff.

Skills

Microsoft Windows environments - Server and desktop

Active Directory User management

Device deployment and management

Hardware fault finding & resolution

Network management and support

Audio/Visual equipment management

SIMS / Arbor knowledge

Apple iOS and/or MDM knowledge

Job description

2nd Line IT Service Desk Analyst

• Salary up to £28,000 pa
• Permanent, full time 35 hours per week
• 30 days holidays (plus Bank Holidays) and office closure at Christmas
• Membership of Local Government Pension Scheme
• Free onsite parking when working at One Education Offices

Based in Hulme, One Education is one of the largest education support companies in England. An opportunity has arisen for a suitably qualified, highly motivated and experienced IT Service Desk Analyst to deliver IT support services on our behalf.

Why work for One Education?

• We are one of the biggest educational support companies in the North of England delivering a full range of services to schools and other agencies
• We are at the forefront of creative practice
• We take pride in our diversity of practice including IT, HR, Educational Psychology, Finance, Safeguarding and Payroll to name a few. Our website will inform you of the full range of services we offer.
• We work from a modern, vibrant office with good transport links and free parking close by

What do we care about?

• The schools, services and the children and young people we support
• Our ethos, values and principles that underpin our work
• Our people their interests, passions and well-being are truly acknowledged and supported

The ideal candidate will have excellent communication skills and a fundamental understanding of servers and networking. It would be desirable if you also have experience of working in education as One Education supports in Primary and/or Secondary School environments, delivering remote support to customers as well as supporting a busy helpdesk.

This is an excellent opportunity, as the successful candidate will have the chance to work with our senior technical staff on installations and projects whilst benefiting from extensive training programmes to promote career development.

If you are looking for a change and can demonstrate experience in the following areas this could be a great move for you:

• Microsoft Windows environments - Server and desktop
• Active Directory User management, group policy and software/printer management
• Device deployment, management and support
• Hardware fault finding & resolution (servers, laptops, desktops, printers)
• Audio/Visual equipment (touchscreens, projectors, smartboards)
• Network management, support and auditing
• Network fault finding and diagnostics
• Desirable; SIMS / Arbor knowledge
• Desirable; Apple iOS and/or MDM knowledge

The postholder must have a full driving license & access to their own vehicle

If you require more details or have any questions about this role, please email [e-mail].

Should you wish to apply please send your CV and a covering letter detailing your suitability for this role [e-mail]. If you are invited to interview, you will be required to answer specific Safer Recruitment Questions in advance of the interview.

One Education are committed to safeguarding and promoting the welfare of Children and Young People and expect all employees to share this commitment. This role is subject to enhanced DBS checks and appropriate references.

Closing date: Friday 22nd August 2025

Interviews: Thursday 28th August 2025

We are an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

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